Customer Success Associate

Location: Hybrid Remote – Hoffman Estates, IL 60192

Job Type: Full-time

About Us

Atom.com is on a mission to reimagine the future of naming. We’ve built a powerful domain marketplace and branding platform that helps founders and domain investors connect, transact, and grow.

We’re a fast-paced startup specializing in domain name sales and branding solutions. We connect buyers with the right domain names while helping sellers manage their portfolios—while delivering a high-quality customer experience at every step.

The Role

We’re looking for a Customer Success Associate to support our Customer Success Manager and help deliver a smooth, responsive, and professional experience for our customers.

This is a junior-to-mid level role ideal for someone early in their career who enjoys helping customers, solving problems, and learning how customer success and operations work inside a growing tech company. You’ll handle day-to-day customer interactions, assist with issue resolution, account management, and help keep our customer success workflows organized and efficient.

If you’re detail-oriented, communicative, and eager to learn, we’ll provide the training and support to help you grow in the role.

Responsibilities

• Respond to customer inquiries and support requests in a timely and professional manner

• Assist the Customer Success Manager with resolving customer issues and following up as needed

• Track and document customer issues, feedback, and resolutions in our systems

• Escalate technical or complex issues to the appropriate internal teams

• Help monitor customer feedback and flag recurring issues or trends

• Assist with basic reporting related to customer support volume and resolution status

• Support day-to-day customer success processes and internal documentation

• Assist with testing and feedback for customer-facing tools and system updates

• Assist in writing SOPs & Technical Documents & Articles
  

Requirements

• 2–3 years of experience in a customer service, support, or client-facing role

• Strong written and verbal communication skills

• Organized, detail-oriented, and reliable

• Comfortable multitasking in a fast-paced environment

• Ability to follow processes while learning when to escalate issues

• Familiarity with customer support tools, ticketing systems, or CRMs

• Experience working with SaaS applications, technical savvy, marketplace, or online platform environment is a plus
  

Perks & Benefits

• Competitive salary

• Hybrid work schedule (3 days in-office per week)

• Clear growth path into Customer Success, Operations, or Account Management

• Supportive and collaborative team environment

• Health insurance

• Dental insurance

• Vision insurance