Service Manager
Andros Taverna, located in the heart of Logan Square, is seeking a Service Manager to join our team!
POSITION OVERVIEW:The Service Manager is responsible for leading and managing the restaurant. This position serves as a leader, educator, coach, and mentor to the front-of-house staff and maintains knowledge of and adherence to all applicable laws, policies, and procedures of the Andros Taverna brand. They will work to continuously build a high-performance team and ensure guest satisfaction is top priority. ESSENTIAL JOB FUNCTIONS :
- Lead guest service on the floor.
- Open and close store as scheduled.
- Responsible for daily Pre-shifts and Floor plan.
- Facilities walk through, communicate to handyman of issues that needs to be fixed.
- Review Log and contribute notes daily.
- Responsible for helping to achieve targeted sales goals.
- Collect, review and report guest feedback.
- Ensure that employees comply with health and food safety standards
- Address complaints regarding food quality or service
- Schedule staff hours and assign duties
- Manage budgets and payroll records including daily tips
- Establish standards for personnel performance and customer service
To perform this job successfully, the Service Manager must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Be able to communicate and understand the predominant language(s) of the restaurant’s operating area.
- A minimum of 2 years of supervisory or management experience.
- Must be able to communicate clearly, both verbal and written.
- Must possess a genuine love of people and hospitality
- Must be a solutions-oriented leader who loves to train and motivate a team
- Experience with Resy and Toast a plus
- Must have extensive food and wine knowledge
- Must have extensive knowledge of beer and spirits
- Be able to work in a standing position a minimum of 8 hours a day.
- Be able to reach, bend and frequently lift up to 50 pounds.
- Must have the stamina to work a minimum of 40 hours per week.
High school diploma or equivalent work experience
Bachelor or Associate degree preferred Apply online via Culinary Agents or directly to our Hiring Manager: [email protected]
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