Service Advisor

Job Description

Job Description

Join our team at Joe Rizza Ford Lincoln as a Service Advisor in Orland Park, IL. In this role, you will be the key point of contact between our service department and customers, ensuring a seamless and satisfying service experience. You will work closely with technicians and customers to provide clear communication, timely updates, and exceptional service.

• Greet customers and understand their vehicle service needs.
• Communicate repair details and estimates to customers clearly and professionally.
• Coordinate service appointments and monitor repair progress.
• Work closely with technicians to ensure timely and accurate service.
• Maintain detailed records of customer interactions and service orders.
• Resolve any customer complaints or issues promptly and effectively.

• Previous dealer experience in automotive service advising required.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Knowledge of automotive repair processes and terminology is a plus.
• Proficiency with computer systems and service management software.
• Valid driver’s license.

• Competitive salary ranging from $80,000 to $100,000 per year, paid weekly.
• Comprehensive health insurance plans.
• 401(k) retirement savings plan with company match.
• Paid time off and holidays.
• Opportunities for professional growth and development.

Joe Rizza Ford Lincoln is a trusted dealership committed to providing outstanding sales and service experiences in the Orland Park, IL community. We pride ourselves on our customer-first approach and a welcoming work environment that fosters teamwork and excellence.

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