RMA Associate/Experience Required -$21/HR
Job Description
Job Description
Top Job
Located in Wood Dale, IL Salary: $21 We're looking for a detail-oriented and tech-savvy RMA Associate to join our team! In this role, you'll manage the return process from start to finish - handling customer requests, coordinating authorizations, tracking shipments, and ensuring every product is inspected and processed accurately. If you have a passion for organization, technology, and providing great customer service, we want to hear from you. What You'll Do:- Process and track Return Merchandise Authorizations (RMAs) with accuracy and efficiency
- Communicate with customers regarding return requests, authorizations, and resolutions
- Receive, inspect, and evaluate returned products to identify defects or quality issues
- Maintain detailed records of all RMA activities using internal systems
- Collaborate with warehouse, quality, and customer service teams to ensure smooth reverse logistics operations
- Help improve product quality and customer satisfaction through careful documentation and feedback
- 1+ year of experience working with computers, electronics, or in a returns/RMA-related role
- Retail, office, or warehouse experience preferred
- Strong computer and data entry skills; comfortable using tracking systems and spreadsheets
- Excellent communication, organization, and problem-solving skills
- Ability to work independently and manage multiple tasks efficiently
- Opportunities for growth and advancement
- Supportive team environment
- Competitive pay and benefits( Medical, Dental and Vision offered)
- Hands-on experience with technology and logistics processes
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