Manufacturing Customer Service Rep

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Kelly Services is seeking an experienced Manufacturing Customer Service Rep for our client in Bedford Park, IL. Candidates must have excellent work history, in a metals or forging environment.


This is a Direct Hire, Permanent position, meaning you will be hired permanently with our client and offered their competitive benefit and vacation package upon hire.


Our client is rapidly growing and offering advancement opportunities to help build your career and skillset. They offer a culture that is second to none, where you will immediately feel like part of this company. They are a company that values its employees, provides training, support, and tools to continuously grow skill set, ability, and success.


Interested candidates can reply to this ad, or send their updated resume to: [email protected]
Can also call Nancy at 630-506-8757



Job details:
Pay: $50 - $70k
Hours: 8am – 5pm



Position Summary:
This position is responsible for working with and building relationships with customers, sales team, production, and shipping.



Key Responsibilities:

• Principal customer contact serving as liaison between customers, sales, production, and shipping
• Participates in team environment, always ensuring proper service to customers
• Maintains constant communication via phone calls, e-mail, and internet with all parties both internally and externally
• Coordinates customer requirements to include:
  • Quote processing - Timely and accurately creating product quotes for the department
  • Order entry - Accurately enter orders based on customer specifications
  • Inventory Management - Review and update customer profiles, product usage reports, and customer inventories
  • Production Scheduling - Work with Scheduling to establish order due dates
• Conducting follow-up contact with customers as necessary
• Expediting customer orders with production and delivery schedules
• Ability to troubleshoot unexpected problems by coordinating efforts among all related departments to ensure complete customer satisfaction
• Utilizes IT systems proficiently as well as office productivity software
• Display basic understanding of plant process/product flow and impact on customer requests.
• Maintain core products knowledge
• Maintain customer relationships through periodic customer visits and company functions

Required Qualifications:

• Excellent oral/written communication skills, excellent customer relation skills, and well-developed presentation skills.
• Minimum two-year college degree is preferred, but equivalent work experience will be considered
• 2-3 years of previous experience in a Customer Service position within a manufacturing environment (metals or forging)
• Ability to manage a large workload with various distractions
• Must have a high sense of urgency while managing multiple projects
• Candidate must have a general inquisitiveness, strong desire to learn, and high problem-solving aptitude
• Strong organizational and project management skills with high attention to detail.

What are the perks?

• Job stability
• Working for a company that values its employees, provides training, support, and tools to continuously grow skill set, ability, and success
• Lots of room to grow
• Our client offers a unique culture where they cultivate a fun, family atmosphere
• Every day there are new challenges and opportunities to gain experience and grow as well as laugh and have some fun

What are the benefits?

• Medical/Dental/Vision
• Group Life
• Short Term Disability
• 401K with Company Match
• Profit Sharing
• Paid Holidays
• Vacation
• Uniforms

Interested candidates can reply to this ad, or send their updated resume to: [email protected]
Can also call Nancy at 630-506-8757


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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.


Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.