General Manager
- General Responsibilities
- Build branch plan to achieve sales, operational, and financial objectives and execute with team through strong leadership and accountability.
- Lead and grow all team members to create a successful, team minded branch.
- To insure that all safety policies are enforced with regards to all company operations.
- To complete all required paperwork in a timely and efficient manner.
- Understand and build plan to execute on company goals and objectives.
- Sales Responsibilities
- Develop and continually evolve a fully-integrated, professional sales organization
- Develop sales goals and KPIs to track renewals, new sales conversion and close rates.
- Provide weekly sales updates to senior management which include forward looking statements to project weekly, monthly, seasonal sales totals as well as comparisons to prior year(s) results.
- Prepare presentation materials for more involved bids as needed
- Develop and implement marketing initiatives to help facilitate sales goals and meet annual company sales/profitability objectives.
- Identify new tools to further streamline the lead/sales generation process.
- Develop a process with key milestone dates to ensure a seamless transition from seasonal operations in to the selling season.
- Operations Responsibilities
- Lead Operations team to build strong plan to execute efficiently, safely, and profitably.
- Monitor benchmarks and KPIs with team and report activity to management.
- Manage fleet asset utilization and efficiency while working with management on procurement strategies.
- Assist with winter storm planning and physically help manage storms; monitor crew activity and customer service communication.
- Ensures the timely and accurate completion of required administrative, HR, and financial activities daily.
- To continually improve knowledge and understanding of company’s snow removal and landscape operations.
- To continually improve organization and efficiency with regards to his/her responsibilities.
- To set personnel performance goals and objectives annually.
- Actively participate in personal self-improvement by reading and participating in self-motivation and goal setting programs.
- Increase overall sales of snow & landscaping within branch while maintaining margins and profitability.
- Continually maintain or improve moral of company ‘partners’ and sub-contractors.
- Mentor ‘partners’ and sub contractors to reinforce company culture and vision.
- Achieve certified snow professional status within two years of employment.
- Implement and enforce company policies and standard operating procedures.
- Manage and maintain positive relationships with contracting firms, vendors and sub-contractors
- Seek out ways to improve efficiencies in all facets of the business.
- Ensure that team members are meeting company expectations.
- Facilitate all sales and marketing efforts in snow division.
- Assist in strategic planning, marketing and finance planning.
- Supports company quest to become industry leader within company’s markets.
- Set personal performance goals and objectives annually
- Conducts meetings as required with District Managers, Operations Managers, Office, Fleet and Senior Management staff.
- Attends, contributes and participates actively in all required company meetings.
- Contributes to efforts in reaching company goals and objectives.
- Reinforces through performance the company ‘mission statement’.
- To participate in establishing company goals and objectives.
- Extensive knowledge and understanding of snow and landscape operations.
- Must possess excellent verbal and written skills.
- Must have excellent oral communication, inter-personnel, multi-tasking and organizational skills.
- Must be computer literate; including working knowledge of Microsoft Office Suite
- Must possess excellent math skills and strong aptitude to understand and analyze financial statements relating to snow & ice division.
- Must possess cost accounting skills including budget preparation and financial projections.
- Must be able to perform take-offs and prepare detailed bid documents based on specifications for snow & ice control services.
- Competitive salary based on experience
- Medical, dental and vision insurance benefits
- Company-sponsored Group Term Life & Short-Term Disability insurance
- 401k retirement plan with company match
- Paid vacation and holidays
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