Senior Commercial Property Manager
The Senior Commercial Property Manager (SPM) is responsible for overseeing a property management team that together successfully manages a portfolio of Outpatient Medical properties in their designated market. The ideal candidate will have experience with healthcare facilities and have a proven track record of managing relationships with key members of healthcare systems. Responsibilities include, but are not limited to:
- Develop and maintain strong relationships with healthcare partners, building owners, and key decision-makers, while ensuring team members do the same to deliver best-in-class customer service aligned with Healthpeak core values (W.E. C.A.R.E). Conduct annual performance evaluations and oversee day-to-day team management, including coaching, development, and other HR functions as assigned. Oversee coordination and implementation of property-specific tenant outreach programs
- Ensure that you and your team members address tenant concerns quickly, professionally, and economically
- Schedule regular meetings, monthly at minimum, with team members, maintenance, and vendors to review property operations
- Schedule regular meetings with tenants to review property operations
- Coordinate annual tenant survey process, including annual action plan implementation
- Create detailed operating expense budgets for each building entity on an annual basis
- Analyze property financials, including cash flow and monthly variances, and take ownership of operational and financial performance across the portfolio. Provide recommendations for a 5-year capital plan; gather proposals and pricing for the recommended items annually for capital budgeting purposes.
- Oversee or support capital projects and tenant improvement projects, depending on scope and complexity
- Assist accounting with CAM estimates and reconciliation reviews on an annual basis
- Coordinate all phases of pre- and post-move in process
- Ensure operational compliance (i.e. vendor contract reviews, insurance certificate compliance, tenant contact audit, etc.)
- Regularly review receivable reports, follow up on delinquent payments and recommend legal action when necessary
- Assist with acquisitions and dispositions, as required
- Support and adhere to Healthpeak's corporate compliance policies and procedures.
- Performs other duties as assigned by the Regional Property Manager
- On-site attendance at a company office or portfolio property is an essential function of the job, five (5) days per week
- Ability to travel within the Chicagoland Area – 30%
- Competitive benefit package and generous cash incentive, salary commensurate with experience: $104,000 - $114,000 annually
- Exceptional Customer Service skills
- Bachelor’s degree in Marketing, Business, Real Estate, Finance, and/or Accounting preferred
- Minimum of 7-10 years of experience in commercial real estate property management. Experience in healthcare property management is strongly preferred.
- 3-5 years of experience managing a diverse team of property management professionals
- A professional designation from BOMA, IREM, or CCIM preferred
- Experience in the analysis of operational and financial data
- Possess strong initiative and a sense of personal responsibility
- Ability to establish and maintain rapport with the business community and interact with various levels of professionals
- Excellent written and verbal communication skills
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