Country Manager - USA (Chicago-based)

We believe everyone deserves a smile they'll love. We are the largest chain of digital orthodontic clinics in Europe, revolutionising the invisible orthodontic sector and bringing smiles to people's faces. Our unique combination of medical expertise and digitalisation has earned us recognition as one of the top fastest-growing HealthTech companies. Founded in 2019, we have expanded across 10 countries with more than 110 locations, offering leading care and state-of-the-art technology.

We are now hiring a hardworking and ambitious Country Manager for our US market. Your role is to continue transforming the oral healthcare industry by developing our people and our chain of orthodontic clinics, characterised by their disruptive design and modern patient experience.

Your responsibilities include:

• Ensure the revenue growth and profitability of our clinics; drive sales and profit results across all locations.
• Lead clinic teams in USA, ensuring KPIs are met or exceeded.
• Act as the connection between Headquarters and the country teams; communicate vision, motivate all team members, and ensure great performance and a competitive atmosphere.
• Monitor the sales plans of treatment coordinators and doctors on a daily and weekly basis; track conversions and create & execute improvement action plans when required.
• Ensure achievement of monthly and annual budgets, maximise revenue flows and minimise costs.
• Coach and train sales and doctor teams on sales best practices.
• Engage and form genuine connections with customers to keep them excited about their journey to a more confident smile.
• Ensure compliance with sales & operations processes and correct follow-up procedures; resolve escalated issues.
• Ensure work schedules for sales, clinical staff, and doctors are well organised.
• Ensure compliance with regulations and sanitary protocols.
• Engage in marketing activities, influencer visits, and photoshoots, including social media videos. Lead by example and motivate teams to be social.
• Manage negotiations with partners and external stakeholders or governing bodies; support the creation of legal and financial structures as needed.
• Ensure a perfect customer experience at every stage of the customer journey.
• Maintain the highest clinic standards and NPS scores.
• Be available to travel.

What you need to be successful:

• Proven experience in a similar role with a good understanding of the industry.
• Strong B2C sales background and P&L management experience.
• Excellent leadership skills with the ability to motivate and inspire teams.
• Data and results-oriented, with strong analytical and organisational skills.
• A driven and ambitious individual with a strong desire to succeed.
• Roll-up-your-sleeves attitude: comfortable in an entrepreneurial environment with lean staffing.
• Strong written and verbal communication skills across a wide variety of audiences.

What we offer:

• Opportunity to grow in an innovative, fast-scaling international company.
• Attractive compensation and benefits package.
• Discounts on treatments and products.
• Collaborative work environment and positive culture.
• International and diverse teams.

Diversity and Inclusion: We cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and encourage all candidates to apply, without regard to race, colour, religion, gender identity, sexual orientation, disability, or any other factor. Our differences enable us to be a better team — one that makes better decisions, drives innovation, and delivers better results.