General Manager

Store Manager – Matts’ Ace Hardware

Matts’ Ace Hardware is seeking a driven, customer‑focused Store Manager to lead daily operations, develop high‑performing teams, and uphold our commitment to WOW Every Customer Every Time . As stated in the original job description, “Store Managers are responsible for maximizing store sales and profitability, along with minimizing expenses while ensuring that the store is optimally stocked and merchandised” . This role is ideal for a hands‑on leader who thrives in a fast‑paced retail environment and is passionate about delivering exceptional service.

The Store Manager reports to the Operations Manager, General Manager, and Owner and plays a central role in shaping store culture, driving results, and developing future leaders.

Key Responsibilities

Sales & Operations Leadership

The Store Manager oversees all operational functions to ensure the store runs efficiently and profitably. Responsibilities include delegating daily workload, maintaining merchandising standards, and ensuring all company procedures are followed. The document emphasizes the need to “coordinate the overall supervision of staff to ensure sales performance goals are met and company procedures are followed accurately” .

You will:

• Hire, train, and develop retail staff, providing ongoing coaching and recognition.

• Review store evaluations with the management team and take corrective action with urgency.

• Implement in‑store marketing strategies, including promotions, events, and seasonal merchandising.

• Complete merchandising updates according to Matts’ Ace Hardware standards.

• Collaborate with vendors on merchandising strategies and plan‑o‑gram updates.

• Forecast scheduling needs and create efficient work schedules.

• Monitor payroll to ensure alignment with budget expectations.

• Review staffing strengths and opportunities with ownership prior to hiring or terminations.

Customer Service Excellence

Customer service is the foundation of our culture. The Store Manager is expected to model and reinforce our Customer First Sales Culture every day. The job description states, “Promote Customer Service as The #1 Priority… through observing, monitoring and coaching associate’s performance” .

You will:

• Ensure every customer is acknowledged, assisted, and satisfied with their experience.

• Lead by example on the sales floor, coaching associates on service standards.

• Use daily huddles, communication boards, and meetings to educate and motivate the team.

• Review customer service measurement reports (Mystery Shop, Customer Engagement Survey, etc.) and implement improvements.

• Document weekly Customer Journey Observations and provide coaching to ensure consistency.

Inventory Management

Accurate inventory is essential to store success. The Store Manager maintains stock integrity and ensures product availability. The document highlights the need to “maintain accurate inventory at all stages through on-hand integrity, daily receiving… and adhering to best practices” .

You will:

• Oversee daily receiving, stock flow, and communication regarding inventory needs.

• Maintain on‑hand accuracy and adhere to company best practices and deadlines.

• Use inventory reports to reduce shrinkage and maintain appropriate stock levels.

Coaching, Training & Development

You will foster a culture of continuous learning and professional growth.

Responsibilities include:

• Participating in leadership development opportunities.

• Identifying training needs and overseeing new‑hire orientation, on‑the‑job training, and vendor‑led training.

Safety, Compliance & Store Environment

You will:

• Enforce safety policies and model safe behavior.

• Maintain store appearance standards.

• Conduct preventative safety and fire inspections and address issues promptly.

Full-Time Benefits

Matts’ Ace Hardware is committed to supporting the well‑being and long‑term success of our team members. Full‑time employees receive:

• Health Insurance

• Dental Insurance

• Vision Insurance

• 401(k) Retirement Plan

These benefits reflect our dedication to creating a workplace where employees feel valued, supported, and empowered to grow.

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred.

• Minimum 3 years of leadership experience in a retail setting .

• Strong communication, leadership, and analytical skills.

• Ability to delegate effectively and work independently.

• Proficiency with retail computer systems and related software.

• Strong organizational and time‑management abilities.

• Valid in‑state driver’s license with an acceptable driving record.

• Bilingual (Spanish) skills are a plus.

Physical Requirements

• Ability to stand for extended periods, walk, reach, and bend.

• Ability to move and handle merchandise and fixtures up to 40 lbs.

• Flexibility to adapt to changing business needs.