Client Support Specialist

Medcor is looking to hire an OSHA Reportable Client Support Specialist to join our OSHA Support Team. This is a remote position with onsite training at our corporate office in McHenry, IL. This is a full-time position Tuesday-Saturday, 7:00am-4:00pm.

The compensation for this position is $18.00-$20.00/hour.

Here’s the top three reasons why this job is different than any other you’re looking for:

1. Medcor focuses on every advocate’s personal well-being, known as our Better Me Wellness program. How many corporate jobs around here give you that?
2. Medcor believes and supports a fun and inviting atmosphere as part of our Better@Medcor program. Advocates complement each other, are happy at work, and there’s even time for play. I know, crazy concept, huh? But it works!
3. Support and an open-door policy. As part of the Medcor family, we know life happens and it can be crazy at times. We support you and work with you through all the challenging times. We believe in a work/life balance. We want good, healthy advocates who can, in turn, advocate for others and make this place a whole lot better.

This position’s primary responsibility is providing excellent customer service and support to our client partners in monitoring and reporting OSHA Reportable events as contracted. The Triage Support team participates in all aspects of daily operations at the corporate office as they relate to monitoring and reporting OSHA reportable events for contracted clients by performing the duties listed below. After training has been completed, this position could be considered for a remote work setup.

A typical day in the life of an OSHA Reportable Client Support Specialist

• Daily use of Medcor’s EMR (Medfiles), as well as Medcor’s Client Data Portal, Medcor's OSHA Reportable App, Phone operating system, and Outlook
• Perform data entry as part of OSHA event processing
• Ensuring all updating is completed accurately and in a timely manner by using the Medcor OSHA Support Services email (outlook), Medfiles, and through client contact phone calls
• Interact with clients to ensure proper documentation and processing of OSHA Event processing and Blood Bourne Pathogen exposure events in accordance with their established policy and protocols.
• Handle daily event notification emails in accordance with client specific processes within required timeframes
• Assist in assuring that any client medical records are properly maintained, updated and archived as required by state and federal law
• Use and access proficiently the client portal for basic client reporting
• Assist with tracking and reporting of workplace incidents per client needs and service agreements
• Identify breach in confidentiality reporting requirements
• Responsible for projects and duties assigned and delegated by the supervisory staff
• Meet and/or exceed assigned and documented Management by Objectives (MBOs) annually

You Must

• Have a high school diploma or GED
• Be proficient in using the following: Word, Excel, Outlook, and the Internet
• Be able to type at least 40 wpm
• Be able to quickly learn and proficiently use new software
• Have effective written, verbal, and interpersonal communication skills
• Be able to effectively present information and respond to questions from other managers, clients, customers, and the general public

It's a Plus If

• You have at least one year of operational, or customer service/client relations experience
• You have clinical experience in the medical field as a clinician
• You have OSHA reporting experience

Benefits
We don’t just advocate for our clients and our patients; we also advocate for ourselves. Our benefits include paid time off, health and dental insurance, 401K with match, education reimbursement, and more. To learn more about Medcor’s Culture click here.

Medcor Philosophy
Medcor embraces a set of simple, interconnected practices that everyone can tailor to their own life and work. To preserve our pioneering, entrepreneurial spirit, we impart our values through the ongoing Better@Medcor campaign: encouraging our advocates to make a conscious choice to practice our values, to celebrate and recognize each other via our peer recognition program, and to support one another during tough times.

Medcor is a tobacco free and smoke free workplace!

EOE/M/F/Vet/Disability

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.