Customer Service Associate III

Job Description

Job Description

Who is Rensa Filtration?

Rensa Filtration is a family of companies dedicated to air filtration. By investing in innovation and the people who drive it, we manufacture, market, and distribute best-in-class solutions in the United States and Canada that keep environments safe and industries thriving.

What We Do

• We improve the environment - making indoor and outdoor environments cleaner by eliminating process contaminants through superior products and media.
• We drive innovation in air filtration – by investing in the people and companies that develop the solutions that today’s world demands – to bring those innovative products to market so that our customers can bring maximum value and safety to the facilities and businesses they serve.

What you will do:

The Customer Service Associate III serves as a senior-level support professional responsible for resolving complex customer issues, mentoring junior associates, and contributing to process improvements. This role requires deep product and system knowledge, strong problem-solving skills, and the ability to handle escalated or sensitive customer interactions. Associates at this level often act as a liaison between the customer service team and other departments to ensure seamless service delivery.

• Handle advanced and escalated customer inquiries across multiple channels with professionalism and efficiency.
• Serve as a subject matter expert (SME) for products, services, and internal systems.
• Provide informal leadership and peer coaching to Support Level I and II associates.
• Collaborate with cross-functional teams to resolve complex service issues and improve customer outcomes.
• Identify trends in customer feedback and recommend enhancements to processes, policies, or training materials.
• Assist with onboarding and training of new team members.
• Maintain accurate and detailed records of customer interactions and resolutions.
• Support quality assurance efforts by reviewing cases and providing feedback to peers or supervisors.
• Participate in special projects, pilots, or initiatives as assigned.
• Other Accountabilities as Assigned

Education:

• Minimum of 5 years of related experience; Bachelor’s degree preferred