Small Business Client Service Learning Coach

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are seeking a hands-on Learning & Development (L&D) professional to join the Select team to drive and support the learning and development needs of Merger & Acquisition (M&A)e mployees . Th is position plays a critical role in helping our new M&A partners transition into Gallagher in a way that minimizes disruption and supports the servicing of their clients. In this role, you will be responsible for helping to manage this change so it creates optimism, reduces uncertainty, and drives engagement and retention of our M&A employees, having a direct impact on the branch service team’s ability to execute and implement client account team activities aligned with the vision of continuously improving the client experience through operational effectiveness and efficiency, delivered by an engaged team where high performers thrive.

• Deliver training to M&A employees in a classroom and/or a webinar setting to support onboarding, new training, and reinforcement.

• Research and resolve routine issues that surface as part of the development lifecycle process and implementation of learning.

• Work closely with Learning and Development team in integrating and aligning new content into the M&A experience.

• Support the data needed to report on learning metrics, including learning dashboards for HR and business unit leadership

• Manage logistics related to marketing, delivery and follow-up of training and development programs and courses .

• Bachelor’s Degree with 5+ related experience – OR- related work experience .
• Overnight and/or day travel may be required up to 50% of the time.

Skills for Success:

• Proficient (advanced p referred) with Microsoft Suite with an emphasis on word, PowerPoint and Excel, and SharePoint .

• Solid planning, organizin g and project management skills.

• Prior success delivering learning solutions including training and coaching across within the organization ( e.g. front line staff, leaders, sales, service, etc. ) .

• Prior success developing learning solutions on techni cal skills, process and systems, and soft skills .

• Demonstrated acumen with all key processes and systems expected of CSMs ( e.g. Epic, DMS, billing, etc.) .

• Excellent written and verbal communication skills; effectively communicates at all levels

• Detail oriented with strong problem solving skills .

• Works well in a fast paced, changing environment .

• Independently manages multiple projects in different stages of completion for self and others .

• Proven business and financial acumen .

• Excellent presence and ability to build and sustain professional relationships at all levels of the organization .

#APIntegration

#Select

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.