Field Manager/Service Technician

Job Description

Job Description

Position Summary

The Field Manager plays a crucial role in supporting the location employees with daily operations. This role will be tasked with ensuring that the responsibilities of all field employees throughout the assigned locations are being properly executed. Important functions include, but are not limited to, safety compliance, customer service, logistics coordination, inventory, and employee scheduling.

Core Duties / Key Responsibilities

Operational Management:

• Oversee daily operations of the propane distribution facility.
• In conjunction with Dispatcher, oversee delivery schedules and manage routing to ensure timely deliveries.
• Monitor and manage inventory levels, placing orders as needed.
• Ensure all equipment and vehicles are properly maintained and operational using Fleetio as required.
• Maintain and manage inventory.
• Cross train in the service and delivery area to ensure timely response to general customer needs in propane and/or water where offered.
• Flexibility to work up to 60% in a functional delivery or service role

Safety and Compliance:

• Ensure compliance with all federal, state, and local regulations related to propane handling and distribution.
• Implement and enforce safety protocols and procedures.
• Conduct regular safety meetings and training sessions for staff.
• Investigate and report any safety incidents or violations.
• Demonstrate responsibility regarding the care, condition, safe handling and securing of all company and customer equipment and property at all times.
• Maintain professionalism, integrity, security, image and confidentiality of information and records as required by the position.

Personnel Management:

• Supervise, train, and evaluate facility staff, including drivers, technicians, and administrative personnel.
• Create and manage work schedules, ensuring adequate coverage for all shifts.
• Address and resolve employee issues and conflicts or questions as they arise.
• Promote a positive work environment and team morale.
• Take responsibility for team regarding all aspects of everyone's daily tasks and actions.

Customer Service:

• Handle customer inquiries, complaints, and service requests in a professional and timely manner.
• Ensure high levels of customer satisfaction through efficient service and communication.

Financial Management:

• Along with oversite from the Area Manager, assist in the development and management of the facility's budget.
• Monitor expenses and ensure cost-effective operations.
• Prepare and analyze operational reports, making recommendations for improvements.

Logistics Coordination:

• Manage logistics for the distribution of propane, including coordinating with suppliers and vendors in coordination with Dispatcher and corporate Supply Team.
• Ensure accurate record-keeping of deliveries and inventory.

Position Qualifications

Experience/Education

Required Education: High School Diploma / GED, bachelor's degree in business management preferred

Required Work Experience :

• 3+ years of proven work experience in propane distribution or related field

• Minimum 2 years in supervisory role

Required Knowledge/Skills/Abilities

Microsoft Applications: Basic to intermediate functionality (in particular, Word, Excel and Outlook)

Additional Technology: Good phone skills and computer literacy

Travel: Local only; must hold CDL Class B

Communication: Exceptional verbal and written communication skills required

Additional Requirements:

• Must be able to work independently and effectively manage time
• Take responsibility regarding all aspects of daily tasks and actions
• Strong leadership and management skills
• Proficiency in logistics and inventory management
• Knowledge of safety regulations and compliance standards
• Ability to develop strong customer relationships and handle customer service issues effectively
• Strong organizational skills and attention to detail
• Good problem solving and decision-making skills
• Demonstrate a strong commitment to customer service and safety
• Ability to be a positive representative of the Company both internally and externally
• Attend all safety meetings, training and/or in-services
• Complete all PERC and other online training in a timely manner
• Regular attendance at the worksite is required.

Physical/Working Requirements

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is:

• This position requires you to work from an office/facility location environment; this is not a hybrid or remote position.
• Prolonged sitting at a desk and working on a computer.
• Must be able to position, transport, lift and/or move up to 80 pounds at a time.
• Stand, walk, move across large areas.
• Stoop, kneel, crouch, or crawl or otherwise reach into confined spaces.
• Communicate with and exchange information verbally and in writing.
• Move about in an office environment.
• Operate a motor vehicle up to 46% of the time in either a delivery or service capacity.
• The noise level in the work environment is usually moderate.
• ​​Frequently​ exposed to work near moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals.
• ​​Frequently​ exposed to outdoor weather conditions; extreme cold; extreme heat.
• ​​Frequently​ exposed to moving mechanical parts, hand tools and small to medium-sized power tool use.
• ​​Occasionally​ exposed to risk of electrical shock.
• ​​Frequently​ exposed to non-toxic propane fumes or airborne particles.
• ​​Occasionally​ exposed to toxic or caustic chemicals.

Scope

Direct Reports: up to 10

Total Organization Employees: ~ 900

Total Organization States: 21

Total Organization Districts/Markets: 5

This job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to provide the employee with a general sense of the responsibilities and expectations of his/her position. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. As the nature of business demands change so, too, may the essential functions of this position.

DCC Propane is an equal opportunity employer. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, age, national origin, gender, gender identity, sexual orientation, marital status, veteran status, military status or disability status.