Contact Center Solution Architect (Chicago, IL)

Responsibilities:

• 5+ years with Conversational AI technology - Chatbots both messages/voice with proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions.
• Experience integrating these chatbots on web/.com site and then API gateway integrations
• Orchestration of solutions designs involving above + Middleware + end data system /generative AI+RAG
• 8+ years of hands on technical experience in Contact Center & CX platforms
• 8+ years of experience with cloud technologies / infrastructure (AWS)
• Solid technical understanding of cloud platforms (AWS/Azure/GCP), APIs, CI/CD, web technologies, and DevOps practices.
  • Lead design solutions/solution blue prints, artifacts/ hands on code involving Conversational AI , IVR systems , chatbot/web chat solutions , and cloud-native web applications .
  • Collaborate with technology leads/developers, business SMEs, UX designers, and technology stakeholders to define technical deliveries
  • Drive integration of Voice and Web-based channels with back-end systems, APIs and analytics platforms.
  • Coordinate with Cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments.
  • Lead/design/architecting API integrations between internal platforms, external systems, and cloud services.
  • Collaborate with development, infrastructure, and product teams to gather integration requirements and translate them into scalable technical solutions.

Department: Preferred Vendors
This is a contract to hire position