Sales Associate

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Job Summary

This position provides customer options, design, and education in the sale of replacement HVAC systems in a residential and light commercial setting.

The Sales Lead Coordinator should be responsible for taking incoming customer inquiries relating to sales estimates and to follow up on open proposals provided by our Retail departments to convert proposals into sold work and maximize revenue stream for current clients. This is our suggested Sales Lead Coordinator job description. Suggested primary responsibilities include:

• Responsible for taking inbound calls from potential and current clients regarding inquiries related to sales products, converting 90% of interest calls into scheduled sales leads.
• Educates homeowners on products and service offerings and makes recommendations based on their needs.
• Follows up with customers after proposals have been provided to answer any outstanding questions and schedule additional sales visits or convert proposal into sold work.
• Assists customers by responding to emails and walking them through our website.
• Proactively drives marketing efforts to ensure each Home Comfort Advisor receives two leads per day.
• Ensures direct mail and newspaper campaigns are correctly produced and distributed on time.
• Communicates all lead production and marketing needs to the Sales Manager.
• Conducts follow-up calls to clients who recently had service/maintenance performed to generate additional sales leads.
• Provides daily report of sales and lead information to Administrative Manager.
• Participates in all company sponsored training classes.
• Always maintains a professional image by:
• Wearing only One Hour approved and provided apparel.
• Following safety policies and procedures.
• Abiding by ALL One Hour standards of performance and code of ethics.
• Maintaining a courteous demeanor with all customers and associates.
• Maintaining company vehicle, ensuring cleanliness and organization, both inside and out.
• Respecting the customer's property

Suggested/required knowledge, skills, and abilities:

• 3 5 years of previous customer service experience.
• 1 2 years of previous telephone lead generation experience.
• Strong negotiation skills and the ability to communicate clearly in a positive, nurturing manner.
• Ability to explain complex topics clearly and concisely. Strong relationship building and active listening skills, client-driven and disciplined.
• Computer proficiency to include Microsoft Word and Excel.
• Valid driver's license and a clean driving record.

Suggested education/certification requirements:

• GED or High School Diploma
• Advanced Degree in a related field

Suggested environmental conditions:

• General Office Setting and local travel
• Extended Work Hours to include day and/or evening shifts

Suggested physical requirements:

• Ability to operate a personal computer and related equipment.
• Ability to sit for long prolonged periods of time.
• Must have enough auditory functioning and visual acuity to operate computer-aided call management hardware, software, and communications equipment.
• Ability to work under stressful conditions and may be exposed to verbal and/or physical confrontations.
• Must be able to work extended hours, nights, or weekends.
• Work assignments may be performed with or without reasonable accommodation to a known.