Financial Aid Operations Specialist

Job Description

Job Description

Company Description

About Covista

Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

For more information, visit covista.com and follow us on LinkedIn, Instagram and YouTube. Job Description

Under general direction, this position provides support for student finance operations teams. Performs the necessary student finance tasks as applicable to their team. This role is responsible for promoting student success through accurate and responsive processing of Title IV aid and providing support to our internal customers and external agencies. Runs and processes reports required to identify, track and follow up on outstanding students.
The Disbursement team is responsible for processing and managing the disbursement and return of federal, state, and private student financial aid, as well as scholarships, in compliance with institutional policies and Title IV federal regulations. This team ensures funds are accurately applied to student accounts and returned when necessary.

Responsibilities

• Completes student finance processing according to documented procedures.

• Uses and applies knowledge of Title IV regulations with minimal guidance. Is proactive in seeking new knowledge on student finance-related issues.

• Runs and processes reports required to identify, track, and follow-up on outstanding students.

• Effectively communicates student/account information with internal and external stakeholders.

• Completes daily and weekly production reports while holding oneself accountable for meeting individual deadlines/SLAs.

• Successfully delivers on expected accountabilities, including timeliness, accuracy, and quality while demonstrating ability to manage and deliver on multiple tasks in parallel.

• Can identify operational and compliance risks.

• Performs other duties as assigned.

• Complies with all policies and standards.

Qualifications

• Bachelor's Degree preferred.
• 2 years of experience in student accounts and/or financial aid preferred.
• Must possess effective customer service skills.
• Excellent verbal and communication skills.
• Ability to maintain a high degree of professionalism and integrity.
• Consistent attention to detail and follow-up.
• Must be a team player.
• Ability to work in a fast-paced deadline-oriented environment.
• Ability to multi-task and prioritize workload.
• Is proactive in researching new student finance regulations and issues.
• Well-developed organizational skills.
• PC skills in Microsoft Office, in particular Excel, database and internet applications.
• Excellent math and analytical skills.
• Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid).

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $17.15 and $27.36. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays
  For more information related to our benefits please visit:
  

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation