Guest Services Agent - Full Time

Q Center is looking for a Full Time Guest Services Agent to join our team!

Job Summary

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay and at checkout. This position will work with other service teams to maintain a customer-focused environment that allows our guests to have the most positive experience at Q Center.

The schedule for this position varies, and will include days, afternoons, and evenings throughout the week and weekend.

Starting rate for this position is $18.00/hour.

Benefits

• Paid time off
• 401(K) with employer match
• Holiday Pay
• Medical, Dental and Vision Insurance with Wellness Credits
• Employee Assistance Program
• Basic Life, AD&D
• Disability Benefits
• Employee Meals

Education & Experience

• High School diploma or equivalent and/or experience in a related field required.
• Proficient in Microsoft Office applications to include Word, Excel and Power Point required.
• Experience using Multi-Functional Printer preferred.
• Customer service experience required.
• Strong communication skills both written and verbal.

Physical Requirements

• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

Fundamental Requirements

• Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow employees.

• Greet and welcome all guests approaching the Front Desk in accordance with Q Center standards.
• Understand proper operation of the Call Center operation and ensure that all standards are met.
• Answer guest inquiries about services, facilities and hours of operation in a timely manner.
• Ensure following of correct process of package delivery, mail and messages to guest rooms as well as meeting rooms.
• Perform and complete Front Desk assigned duties; cross train in other areas of the front office as needed.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies; collect payment and make changes for guests.
• Be aware of all rates, packages and special activities as listed in specific document of each category.
• Be familiar with all in-house groups; most notably VIP guests and their needs.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when creating a room reservation by understanding the guidelines given for each specific scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Balance and prepare individual paperwork for closing of shift according to Q Center standards.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.
• Ensure overall guest satisfaction and safety is achieved.

The Q Center:

Q Center is more than a conference center – it’s an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure – food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn’t just for business meetings and conferences – our multi-talented team and event space makes us one of the Midwest’s premier special event venues!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.

EEO is the Law Supplement Notice Pay Transparency

If you require a reasonable accommodation to complete an application, please email your request to [email protected] and provide the job title to which you are applying.