IT Operations Technician

Location: Northbrook, Illinois

We inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve. Associates across our business drive results, innovate, and inspire. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too.

The End User team provides engineering and support for key end user technologies across the organization including: all desktops and laptops, mobile devices (smartphones and tablets), printers/copiers, conference room technology. They are also responsible for managing all store and warehouse technology to include: POS machines, general-use PCs, printers, and hand-held devices. The Sr Support Technician provides hands-on floor support for incidents and work orders that are escalated from the Service Desk across the organization. The Sr Support technician coordinates, orchestrates, and helps to execute support activities within the end user team.

A day in the life as a IT Operations Technician...

• Coordinate second and third level end user support tickets (e.g. hardware, software, VC and executive support) across the organization. Ensure the ticket queue is managed to SLA’s with appropriate levels of quality

  • Coordinate tickets and work orders within the team so closure can be completed to appropriate quality levels within defined SLA’s/OLA’s.

  • Keep coworkers informed of the status of their tickets and ensure follow-up is performed.

  • Meet all productivity and quality goals as measured by the department.

  • Create and maintain reports to reflect progress toward goals. Highlight problem areas and recommend remediation plans.

• Ensure all asset management guidelines and procedures are followed within the team.

• Ensure inventory is tracked and submit purchases to ensure appropriate equipment and licenses are available.

• Script and automate updates and support

• Ensure secure configurations (e.g. baselines) are deployed. Assist with periodic audits and enhancing security.

• Create and submit knowledge base documentation. Act as a support mentor within the team. Ensure new associates are onboarded appropriately.

• Coordinate and perform the install, configuration and support all computer equipment and computer appliances in area of expertise at all locations.

• Validate end user functionality of workstations and ensure software applications are provisioned according to business requirements.

• Engage third party support as needed and escalate critical issues appropriately.

• Drive third party vendor conversations to ensure accountability.

• Participate in company audits, both internal and external.

• Lead routine hardware/software deployments.

Starting Rate: $27.45 - $35.00

Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.

Job ID R24276 Date posted 04/23/2026 Position Type Full Time

Our commitment to our associates is of the utmost importance. One of the reasons the company attracts such a diverse group of associates is that we offer a full menu of benefits that are relevant to their lives, both on and off the job. We are proud to offer a comprehensive compensation and benefits package to support eligible part time and full time associates and their families, including:

• Medical/Dental/Vision
• Life insurance and Disability
• Retirement and 401(k) match
• Paid time off, wellness time and volunteer time
• Merchandise discount and EAP resources
• Tuition Reimbursement

Many of these benefits begin on day one, and extend to eligible dependents. To learn more about available benefits please click

Euromarket Designs, Inc., which does business as Crate & Barrel, Crate & Kids, CB2 and Hudson Grace, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.


The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.


The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.


State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Job Applicant Privacy: For details about how the Company collects and uses your personal information, please see our Job Applicant Privacy & Communications Notice.

Questions? Please reach out to [email protected]