Business Analyst (L3 Support)

Title: Business Analyst

Location – Chicago IL

Sapiens is on the lookout for a Business Analyst to become a key player in our North America team. If you're a seasoned Business Analyst and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit.

Job Description:

• The Business System Analyst leads the analysis and design for the customer production environment. Diagnose and troubleshoot system errors
• The Business System Analyst will be responsible for the customer solution and lead the triage meetings to provide analysis and appropriate solutions per the customer business needs.
• The Business System Analyst will become an expert in the Sapiens software application/s and use the core system functionalities to support customer’s business process and requirements.
• The Business System Analyst will work closely with project management, development, and testing teams to ensure a high-quality implementation of the defined solutions.
• The Business System Analyst collaborates with service and operations to establish and maintain flawless day-to-day business operations

Responsibilities:

• At least 3 years of Business Analysis experience.
• At least 3 years of customer facing experience.
• Experience as a Functional Business System Analyst including requirement and solution definition
• Excellent analytical skills
• High proficiency with SQL and database management (RDBMS is MUST, others are advantage)
• Knowledge and experience working at Agile environment & methodology; familiarity with support working tools (e.g. Jira).
• Excellent presentation, interpersonal and communication skills
• Good understanding of enterprise software solution packages.
• Experience in working in a global environment.
• Ability to work in a fast-paced environment.
• Must have – Background at Life Insurance market.

About Sapiens

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a global leader in intelligent insurance software solutions. With Sapiens’ robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers’ compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success. For more information visit us at .

Sapiens is an equal-opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.