Remote Bilingual (Spanish) Customer Service Account Representative

Overview

Employer Industry: Insurance Services

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Flexible remote work arrangement from anywhere within the U.S.
• Focus on personal and professional development with ongoing training opportunities
• Commitment to diversity and inclusion in the workplace
• Engage in a mission-driven role that positively impacts the community

Responsibilities

• Deliver world-class service in every customer interaction, maintaining trust and confidence
• Answer 50+ inbound calls per day and maintain 2+ hours of daily talk time
• Ensure 100% accuracy in policy servicing, billing, endorsements, and claims support
• Proactively identify retention risks or coverage gaps, escalating issues as needed
• Collaborate with teammates and sales partners to enhance overall service execution

Qualifications

• At least ONE YEAR of relevant industry experience (preferably with the employer)
• Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred
• Strong customer-centric mindset with a focus on retention and problem-solving
• Exceptional communication skills, both verbal and written
• Ability to work Monday to Friday from 8:30 AM to 5:00 PM ET

Preferred Qualifications

• Previous experience in a customer service role within the insurance industry
• Familiarity with CRM and internal systems for record-keeping
• Demonstrated resilience and adaptability in high-pressure situations
• Experience in sales or cross-selling products
• Commitment to ongoing personal and professional development

#InsuranceServices #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

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