Payment and Benefits Specialist
Payments & Benefits Representative I
Location: Oak Brook, ILJob Type: Full-Time, Contract (6 Months)
Schedule: Monday-Friday, 8:00 AM – 5:00 PM Position Overview
We are seeking a detail-oriented and customer-focused Payments & Benefits Representative I to support policyholders with questions related to insurance benefits, payments, and account information. This role is ideal for individuals who enjoy helping customers, managing multiple tasks, and working in a fast-paced environment. This is a full-time contract opportunity with the potential for extension based on business needs and performance. Responsibilities
Respond to customer inquiries by phone, email, and written correspondence regarding insurance policies, payments, and benefits
Handle a high volume of inbound customer interactions while maintaining professionalism and accuracy
Process payments, policy updates, and related documentation
Research and resolve customer concerns in a timely manner
Communicate effectively with customers, agents, and internal departments
Maintain accurate records and documentation within company systems
Follow established procedures and compliance guidelines
Participate in training and development programs to expand product and process knowledge
Qualifications
High school diploma or equivalent required
Previous customer service, call center, administrative, or office support experience preferred
Strong communication and problem-solving skills
Ability to multitask and navigate multiple computer systems
Excellent attention to detail and organizational skills
Comfortable working in a structured, fast-paced environment
Associate degree and/or insurance industry experience is a plus
Compensation & Benefits
Compensation: $18.00 – $19.00 per hour
Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit
Comprehensive training program
Opportunity to gain experience within the insurance industry
Potential for hybrid work flexibility following successful completion of training and based on business needs
Jessica McCourt
Senior Project Manager
LaSalle Network
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