DP Digital Solutions Specialist

DP Digital Solutions Specialist

Location: Gurnee - Head Office, United States

Compensation: $85,000 - $105,000 (based on qualifications)

Position Summary

This position is responsible for driving the success of the Digital Printing product platform through technical sales support and post‑sale customer application support.

Location

Field Based

Main Responsibilities/Essential Functions

• Maximize press utilization at customer sites
• Develop and deliver support package content
• Investigate and understand customer requirements
• Understand purchase justification
• Assess customer experience level
• Identify opportunities for application development
• Facilitate and assist with material and mechanical evaluations
• Train personnel on best practices for entire production cycle
• Reinforce hardware and software best practices as necessary
• Connect customers with potential growth opportunities
• Provide internal support and training for DP personnel
• Provide customer training to first‑time users
• Provide support for sales team in pre‑sales process
• Provide detailed documentation for all site visits including outcomes and action plans
• Document application details from customer visits
• Provide market feedback and customer requirements to Product Management
• Provide reliability data to Service Team

Supervisory Responsibilities

None

Education & Experience

• Associate or Bachelor’s Degree or equivalent experience
• 3 years of experience in printing technology
• Pre‑press experience necessary
• Solid troubleshooting skills
• Color management (G7) experience a plus
• Inkjet experience a plus
• Valid Driver’s License required
• Must understand entire digital print life cycle, including but not limited to: Press Settings, MIS/ERP systems, file prep, VDP, color management/RIP software, output
• Must understand traditional print processes, especially flexographic
• Proven ability to influence cross‑functional teams without formal authority
• Ability to travel up to 75% in any calendar year

Skills & Knowledge

• Ability to utilize internal tools effectively (Salesforce, ServiceMax, TCO Tool, etc.)
• Competency in Adobe Suite or Hybrid Software Suite
• Ability to communicate with customers at all levels of the organization
• Advanced troubleshooting skills encompassing hardware and software
• Excellent communication and customer‑facing soft skills
• Able to work with different levels of employees/customers
• Excellent time‑management skills with a proven ability to meet deadlines
• Strong knowledge of Microsoft Office – Excel, PowerPoint and Word
• Strong analytical and problem‑solving skills
• Ability to prioritize tasks and ask for help when necessary
• Software and pre‑press trainer experience
• Spanish fluency a plus

Physical Demands

• Light work. Light work involves exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a small amount of force constantly to move objects. Pushing, pulling, stooping, reaching, gross/fine manipulation, driving, kneeling, crawling, and climbing may be required. Physical demand requirements are more than those for Sedentary Work.

Health & Safety Concerns

• General Office Environment

Company Benefits

• PPO and High‑Deductible Health Plans
• Health Savings Account with Employer Contributions
• Flexible Spending Accounts
• Dental and Vision Plans
• Company paid Life and AD\&D Insurance, short‑term and long‑term disability insurance
• Voluntary life and AD\&D insurance for employees and eligible dependents
• 401(k) Retirement Plan with generous employer match
• Voluntary benefits such as pet insurance and legal assistance
• Paid Parental Leave and Paid Volunteer Day
• Vacation, Sick Days, Floating Holidays and Company Holidays
• Annual Bonus
• Summer Friday Program that runs from May to October
• Company closure between Christmas and New Years
• Hybrid or fully remote work schedules

U.S. Equal Employment Opportunity

Domino Amjet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.