Customer Service Representative - 2nd shift
- Manage shipping and receiving within our system in partnership with General Manager and Supervisors.
- Processing billing and invoicing with tight turnaround times and attention to detail.
- Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
- Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
- Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
- Follow ID Logistics corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
- Observe all company safety rules and assist in enforcement as appropriate.
- High School Diploma or GED; or equivalent combination of experience and education; Bachelor’s degree in business or similar discipline preferred.
- 3 years verifiable customer service experience in a distribution warehouse environment
- Strong written and verbal communication skills
- Outstanding computer and data entry skills
- Proficient in Microsoft Office suite
- Ability to create BOLs and a demonstrable knowledge in WMS
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