TECHNICAL BACKOFFICE SPECIALIST

MEI is an Italian multinational company with a strong focus on the global market that has been manufacturing industrial machinery for the optical industry for over thirty years. It currently has overseas offices in Chicago, Los Angeles, Houston, Bangalore, Hong Kong, Tokyo, and São Paulo, and serves customers across multiple continents. The MEI team’s work style is focused on innovating production processes to offer customers higher standards of production in terms of both quantity and quality. MEI seeks individuals with a commitment to growth and professional development, who can grow alongside the company while contributing to the achievement of its goals.

Position:

As MEI USA continues to evolve and grow our business across North America, we are seeking a highly motivated individual to join our team as a Technical Backoffice Specialist.

You will assist our customer service department with quote processing and technician preparation and report to our Technical Backoffice Supervisor.

TBO Specialist Responsibilities:

• Preparation and debrief of technicians’ business trips (installation, PM, and technical assistance visits).
• Technician report processing.
• Part number verification when requested by technicians for remote support and aftersales.
• Special customer projects.
• Part quotes and processing
• Customer meetings for technical questions
• Open to the possibility of limited travel for training purposes.
• Other duties as assigned.

Requirements:

Education and Other Requirements:

• Manufacturing/technical terminology knowledge
• Electrical/mechanical knowledge
• Basic knowledge of modern CNC machinery and relative components
• Familiarity with Windows-based computers
• Communication and interpersonal skills
• High school diploma or equivalent
• Experience with Dynamics or a similar CRM is a plus

Other information:

Why Work for Us?

• “Driven By Passion” We empower people with a strong skillset who are motivated, ambitious, and have an excellent work ethic.
• Excellent career opportunities with extensive training and ability to make an impact.
• Diverse backgrounds and perspectives are what push innovation forward and what make MEI USA stronger. We value each voice and look forward to hearing yours.

Benefits:

• Schedule: Monday – Friday, 8:30am – 5pm.
• Starting pay between $28.85 - $35/hr.
• We offer competitive base pay, overtime, and a discretionary bonus.
• Generous paid time off.
• 401(k) with company match up to 4% after 1 year of employment.
• Health, dental and vision insurance.
• Life Insurance, short-term disability, and long-term disability (100% paid by Company).
• Paid holidays.

If you are passionate about technology, committed to excellence and eager to help others succeed. We invite you to apply and become a valued member of the MEI USA team.

About MEI USA

• MEI USA is an Italian company with 350+ employees around the world and $130M global revenue.
• We install and maintain machines with innovative, leading technology in the eyeglass lens-cutting industry at hundreds of customer locations across North America.
• Our North American business is fast-growing, with customers across US, Canada, Mexico, and the Caribbean.

MEI USA is an equal opportunity employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, disability, genetic information, national origin, gender, gender identity and expression, age, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state, or local laws.

Retribuzione supplementare: Bonus, Benefits