Sr. Client Services Consultant

Location -?Tampa: Florida, Aurora, IL, Cary, NC

Open to internals commutable to a MetLife office

Role Value Proposition:?

MetLife is leading growth in Specialty Market relationships.? We are looking for you to drive a consistent and extraordinary customer service experience for both new and existing customers as part of the Specialty Market Service & Operations Organization.??In this role, you will partner closely with sales, underwriting and external relationships to execute on customer commitments.??Specialty Market Service & Operations is a diverse team of implementation, client service and billing associates supporting the General Agent, Third Party Administrators, Professional Employer Organization (PEO), Association and Trust market space.???

Job Description:

The Sr. Client Services Consultant will be responsible for the end-to-end client experience for a block of Jumbo-sized PEO relationships that range from 10,000 to over 100,000 eligible members and have over $10M in annual premium.

Functional Responsibilities:?

• Overall accountability for client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams

• Provides exceptional customer service to support ongoing customer delivery and client satisfaction.

• Respond to customer needs proactively

• Leads and participates in both customer- and internal-facing presentations and meetings.

• Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.

• Participate in client account audits and strategic planning process.

• Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.

• Perform other related duties as assigned or required.

• Maintains awareness and knowledge of MetLife's and competitors' products and trends.

• Provide mentorship, guidance and training to other team members

Essential Business Experience and Technical Skills:

Required:

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High School diploma

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Expert knowledge of group products, services and systems.?

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Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once

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Ability to consistently meet tight deadlines and work under pressure

Preferred:

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Bachelor's degree

* 10+ yrs. related experience *

Prior experience in the PEO industry

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Extensive oral/written communication skills

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Advanced problem solving and analysis

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Expert knowledge of group products, services and systems?

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Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.