SERVICE COORDINATOR

Is this you?

• You provide exceptional service and communication to all internal and external customers and team members
• You are resourceful and a quick learner, with the ability to take initiative on tasks and projects You thrive in a fast-paced work environment, always up for learning something new
  

If yes, then bring your talent and skills to F.E. Moran, Inc. Refrigeration! We have an exciting opportunity in our Lemont, IL office for an experienced Service Coordinator to join our team. As our company continues to expand, we want you to grow and develop with us!

You Are:

• EXPERIENCED: Previous scheduling / dispatch experience , preferred in construction or related industry; previous customer service experience
• TECHNICAL: Proficient in data entry and reporting in ERP systems, Microsoft Office Suite, Email
• ANALYTICAL: Critical thinker with strong attention to detail; ability to problem-solve with creative solutions
• A SELF-STARTER: U tilize time management to successfully manage multiple competing priorities; ask questions and seek out information
• A COMMUNICATOR: Effectively communicate, both verbally and written, to varied levels of audiences
  
  

What You’ll Do:

• COORDINATE: Answer inbound service calls from customers, enter orders and dispatch service based on urgency and location; research, locate, and order equipment for service as needed
• ACCOUNTING FUNCTIONS: Issue purchasing orders, vendor invoices, collections, and billing
• ORGANIZE: Prioritize customer requests, prepare daily routes, and schedule technicians
• CONTACT: Communicate with technicians regarding job status and help to resolve customer concerns
• DOCUMENT: Process completed job orders, administer contracts, and update client files
  
  

What We Offer:

• TOTAL REWARDS: Competitive salary and benefits package, including medical, dental, and vision; life and disability insurance; paid time off; and 401(k) retirement savings plan with discretionary company match
• DEVELOPMENT: Opportunities to learn, develop, and enhance your skills and abilities
• WORK ENVIRONMENT: Professional, engaging, supportive, and rewarding
  
  

Who We Are:

The F.E. Moran Group of Companies is comprised of seven specialized businesses offering a full spectrum of HVAC, Mechanical Services, Fire Protection, Special Hazard Systems, Plumbing, Refrigeration, and Industrial Piping Services across virtually every market. We are a single-source contractor working seamlessly to consolidate resources and deliver outstanding construction and service solutions, regardless of size, scope, complexity, or location… We save lives, protect property, and create healthy environments.

Candidates must be at least 21 years of age to be eligible for positions that require participation in the company’s fleet program. This is a requirement for roles involving the operation of company vehicles.

At F.E. Moran Group of Companies, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a specific need that requires accommodation, please advise a member of the Talent Acquisition team by contacting us at [email protected].