Front Desk Manager

The Front Desk Manager is responsible for overseeing the Front Office department ensuring optimal financial service and procedural outcomes. This role involves fostering team member engagement enhancing guest satisfaction and driving financial performance in alignment with the vision of Westgate Resorts. The Front Desk Manager collaborates closely with department heads to contribute to the overall success of the property.

• Oversee   the Front Office department by providing guidance and leadership to team members.
• As the leader overseeing the entire employee life cycle you are involved in every stage from interviewing and hiring to training and evaluating performance.
• Play a crucial role in fostering a positive work environment which involves handling guest concerns resolving problems and implementing both rewards and disciplinary actions when necessary.
• Audit Front Desk work and tasks to uphold accuracy and adherence to standards. Running room reports verifying rates and conducting nightly bucket checks.
• Actively engaged in guest interactions managing both check-ins and check-outs and correcting Front Desk transactions.
• Prepare the Night Audit task sheet and the seamless transition of shifts.
• Writing vouchers running folios and performing balance calculations to assist the accounting department.
• Readily available to answer phones when needed.
• Monitor resorts performance on the company service score platform such as Medallia and devising strategies to enhance service levels across various online review platforms like TripAdvisor.
• Commitment to upholding Forbes rating standards and implement effective training techniques that foster consistency in service excellence.
• Embrace additional responsibilities as delegated by management to contribute to the overall success of the guest experience.

Qualifications :

To excel in this role you must embody our core values of integrity passion and a strong work ethic. These values are essential to our success and we are looking for someone who shares our commitment.

• Associate degree (A. A.) or equivalent from a two-year college or technical school.
• 2 years of experience in Front Desk Operations in resort setting preferred.
• 2 years of leadership experience.

Requirements:

• Must be able to work weekends and holidays.
• Must be flexible with schedule hours and/or days off.
• Excellent customer service skills.
• Strong conflict resolution management experience. Ability to effectively address and resolve any issues that may arise. 
• Valid Drivers License.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check drug test and prove eligibility to work in the United States.

Additional Information :

Why Westgate

• Comprehensive health benefits medical dental and vision
• Paid Time Off (PTO) vacation sick and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life Disability Accident Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Why Westgate

• Highly discounted Epic Locals Ski Pass.
• FREE Ski Snowboard and Mountain Bike equipment Rentals.
• FREE garage parking.
• Exclusive discounts for Team Member (i.e. hotels resorts restaurants entertainment etc.).
• $2.00 in meals in Team Member Breakroom.
• Comprehensive health benefits medical dental and vision.
• Paid Time Off (PTO) vacation sick and personal.
• Paid Holidays.
• 401K with generous company match.
• Get access to your pay as you need it with our Daily Pay benefit.
• Wellness Programs.
• Tuition Assistance.
• Employee Assistance Program (EAP).
• Advancement & development opportunities.
• Community Involvement Programs.

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time