Program director

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Role Overview

The Hyperscaler Program Director will lead strategic initiatives across hyperscaler partnerships (AWS, Azure, GCP) and oversee the Hyperscalers program delivery, This role is pivotal in scaling ServiceNow's Hyperscaler motion, optimizing program execution, and enabling commercial success through operational excellence. You will be responsible for establishing and maintaining project management standards for strategic initiatives, ensuring projects are completed on time & within scope and reporting on status & results to senior leadership.

This role requires a strategic thinker with excellent leadership and communication skills, capable of managing complex projects and teams. The ideal candidate will have a strong background in project management, a deep understanding of project management methodologies, and the ability to drive continuous improvement.

You will work closely with senior leadership to align project goals with the organization's strategic objectives, provide guidance and support to project managers and cross functional teams while ensuring the successful delivery of strategic initiatives.

This position demands a strategic thinker who takes a proactive approach to problem-solving, a keen eye for detail, and the ability to foster a collaborative and productive work environment while tackling ambiguity.

Key Responsibilities:

• Lead strategic initiatives: Manage the full lifecycle of programs, from initial scoping and planning to execution and delivery

• Coordinate with cross-functional teams: Collaborate with and facilitate communication among diverse groups, including sales, engineering, product management, Operations and release teams

• Manage stakeholders and clients: Develop relationships with key Hyperscalers, internal stakeholders, and partners to ensure programs are aligned with business goals

• Drive process improvement: Work to enhance efficiency and establish best practices for program delivery by refining processes, tools, and practices

• Identify and mitigate risks: Proactively address and resolve potential issues that could impact program timelines and results.

• Operational Execution *: *

• Manage intake, prioritization, and execution of hyperscaler initiatives using trackers and governance tools

• Drive automation and process improvements

• Stakeholder Engagement:

• Partner with Operations, GTM, Product, and Engineering teams to resolve blockers and accelerate delivery

• Represent Hyperscaler strategy in executive forums and leadership syncs, including QBRs and enablement reviews

• Performance & Reporting:

• Define and maintain KPIs and success metrics for Hyperscaler programs

• Maintain dashboards and reporting cadences to track program health and surface risks

Our ideal candidate:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry

• 10+ years in GTM operations, strategic program management, or business transformation in enterprise SaaS

• Proven experience leading hyperscaler or cloud transformation initiatives

• Strong understanding of regulated markets, data center strategy, and partner ecosystems

• Excellent communication, stakeholder management, and analytical skills

• Ability to thrive in a fast-paced, dynamic environment

• Strong problem-solving skills and a proactive approach to challenges

• Excellent interpersonal skills to facilitate collaboration across diverse teams

• Experience using data and metrics to determine and drive improvements

• Experience working cross functionally with tech and non-tech teams

• Proven track record of managing multiple projects simultaneously

• Strong understanding of project management methodologies and best practices

• Excellent leadership, communication, team management & interpersonal skills

• Ability to adapt to changing priorities and work under pressure with strong problem-solving and decision-making abilities

• Experience with project management software and tools

Additional desired experience:

• PMP or equivalent of project management certification & minimum of 5 years of experience in program or project management

• Bachelor's degree in project management, Business Administration, or a closely related field

For positions in this location, we offer a base pay of $162,800 - $284,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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