Change Management Leader - Product Innovation

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

How you'll make an impact

Responsibilities include:

• C ollaborate with cross-functional teams to identify and understand change requirements for new product development initiatives .

• De sign and execute change management strategies and plans to ensure the successful deployment of new products and processes . Th is includes plans and efforts to anticipate and minimize resistant behaviors from stakeholders, colleagues, and clients who are impacted by the changes .

• Assess current awareness of the change, conducts impact analyses, asses change readiness, and identify key stakeholders.

• Act as a coach for senior leaders, stakeholders, and supervisors to support their teams through transitions associated with each product release .

• Enable the design, development, delivery and management of key communications to ensure stakeholders and product users are informed and engaged throughout the change process.

• Collaborate with learning and development team to design and deliver training programs to support the adoption of new products and processes.

• Lead and engage Gallagher Basset t’s change champion network , provid e training , and early opportunities for hands on use of products . Actively g ather feedback during all phases of the product development lifecycle.

• Define and measure success metrics for product pilots, general releases, and ongoing product outcome indicators to ensure products are meeting the needs of the business short and long term.

• Create and maintain resource documentation and resource sites to support end users , and partner with marketing to create client-facing product marketing materials.

• Partner with project managers and project teams to integrate change management activities into the project plan.

• Collaborate closely with Strategic Initiatives team to ensure changes align with corporate strategic objectives .

• Identify and address resistance to change, proactively engaging stakeholders to overcome barriers and drive acceptance .

• Monitor and evaluate the effectiveness of change management initiatives, making necessary adjustments to ensure successful adoption and integration.

• Provide guidance and support to business units and project teams in implementing change management best practices.

• Stay up to date with industry trends and best practices in change management, and proactively apply this knowledge to enhance change management processes within the organization.

Skills & Experience

• Bachelor's degree or relevant combination of education and experience .

• 5-7 years of experience in change management and deployments , preferably within a product development or technology-driven environment .

• Proven track record of successfully managing and implementing change initiatives, including deployment of new products or processes.

• Strong understanding of change management principles, methodologies, and best practices.

• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization .

• Exceptional analytical and problem-solving abilities, with a keen attention to detail while considering a holistic approach .

• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.

• Ability to establish and maintain strong relationships . Able to work collaboratively with and through others and communicate with colleagues in both business and technical roles .

• Knowledge of the insurance industry, specifically workers compensation and liability claims is preferred.

• Change management certification (e.g., Prosci , ACMP) is a plus.

About You

Required:
• Typically requires a University Degree and minimum 5 years of prior relevant experience, or equivalent experience.

Preferred:
• Project Management and team management
• Knowledge of Continuous Integration and Continuous Delivery pipelines
• DevOps and Agile methodologies including Crum, Waterfall and Kanban
• Software Development Lifecycle
• Computer programming
• Application infrastructure, system architecture, and operating system
Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.