Customer Support Specialist (Bartlett)

Salary Range: $20 - $27 per hour

Responsibilities: The primary purpose of this position is to be responsible for providing effective customer sales support for all internal and external WITTENSTEIN Inc. customers by utilizing excellent, in-depth knowledge of company products and programs. The expectation is to establish and maintain long-term customer relationships and satisfaction while marketing WITTENSTEIN products to exceed revenue and profit goals.

• Ensure that quotes requested by customers and Regional Sales Managers are processed in a timely manner
• Process all customer PO’s within assigned sales territory by prepping & acknowledging within 24 hours of receipt; manage blanket orders & customer web portals
• Answer all incoming pre/post sale customer inquiries; expedite requests, cancellations, order status/tracking within 24 hours
• Responsible for learning product portfolio to provide first level support of technical drawings, and address basic technical questions
• Collaborate with Regional Sales Manager to maintain pricing agreements as well as building relationships with current and new customers
• Qualify sales leads/opportunities
• Maintain Order Accuracies of 100% and less than $5k per quarter in order entry error
• Monitor CRM opportunities to stay up-to-date on territory activities
• Confer with production, shipping, warehouse, or parent headquarters to order product, track shipments, reduce inventory, etc.
• Assist on special projects as assigned by manager; perform other duties as assigned

Qualifications:

• Strong customer orientation to include the ability to understand our customers’ needs/expectations and be empathetic to their needs
• Ability to learn company’s proprietary software
• Excellent interpersonal and communication skills
• Clearly communicate customer needs and expectations internally within the organization
• Coordinate communication as a team with Sales Engineers and Customers
• Be able to deliver tough messages in a diffusing tone and professional manner
• Detail oriented – must have a keen eye for purchase order details, i.e shipping methods and customer addresses, payment terms, pricing, products, etc…
• Problem solver – creatively develop solutions to challenging problems – think at an organizational level
• Time Management: the ability to organize and manage multiple priorities at a high level
• Must be a strong team player
• Knowledge of SAP strongly preferred
• Knowledge of MRP/ERP and CRM systems
• Microsoft Word, Excel, Outlook, SharePoint, etc.
• Gear industry and Motion Control industry basic product knowledge a plus
• Competencies: Attention to detail, effectively manages conflict, organized, follows company policies, takes ownership for actions/results
• Ability to speak in public
• May be required to attend a local tradeshow 1-2 times per year

Education/Experience:

• High School Diploma required.
• 2 to 5 years of customer centric sales support experience is required/Preferably in a manufacturing/industrial automation industry

Benefits:

• Great Place To Work Certified
• Competitive Base Salary
• Excellent Health Benefits
• Monthly medical premiums 50% to 75% below market
• Annual deductible & copays below market
• Higher % of medical coverage than market
• No monthly dental and vision premiums
• Annual profit-sharing opportunity up to 5%
• Matching 401(k) contribution
• Wellness reimbursement (50% up to $500/year)
• Wellness rewards redeemed for gift cards
• Short-Term Disability Insurance & Long-Term Disability Insurance
• Accidental Death & Dismemberment Insurance
• Life Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• Tuition Reimbursement

About WITTENSTEIN:

Committed to being a world-class partner of intelligent mechatronic drive technology, servo systems, and medical components, WITTENSTEIN uses the power of science, innovation, and forward-thinking engineering to provide you cutting-edge technology for motion. Since pioneering the alpha servo planetary gear reducer in 1983, support and motion requirements from the market have continued to change and WITTENSTEIN is well positioned to deliver reliable products and services to its customers and partners.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. WITTENSTEIN is proud to be an Equal Opportunity Employer: Minority/Female/Disability/Veteran.

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