Senior Product Manager

Opportunity Overview

NOCD is seeking a Senior Product Manager to play a key role in scaling the systems and workflows that power our clinical operations and member experience. As the largest provider of evidence-based telehealth treatment for OCD, we’re building technology that directly improves lives, often within weeks.

In this role, you’ll work at the intersection of product, data, operations, and clinical care, shaping how NOCD efficiently and compassionately delivers therapy at scale. You’ll own high-impact operational and clinical workflows, build tools that make clinicians more effective, and ensure members receive seamless, high-quality care.

This is an opportunity for someone who thrives in fast-paced environments, has deep curiosity for how systems work, loves to solve complex operational problems, and wants their work to have direct, measurable human impact.

Required Qualifications

• 4+ years in product management, operations, strategy, or similar roles
• Hands-on experience using SQL to investigate issues, uncover insights, and drive decisions
• Proven ability to turn ambiguous operational problems into clear product requirements
• Experience working closely with engineering, design, and operations teams
• Strong analytical mindset with a data-driven approach to prioritization and validation
• Excellent communication and cross-functional leadership skills
• Ability to balance speed and quality in a high-growth environment
• Bonus: Experience in healthcare, clinical operations, EHR systems, or workflow optimization
• Bonus: Experience building or integrating AI-driven solutions

What You’ll Work On

• Own and enhance the product roadmap for clinical operations, scheduling, and therapist workflows
• Build systems that improve therapist utilization, reduce friction, and elevate care quality
• Identify bottlenecks across the care journey and turn them into streamlined workflows and productized solutions
• Partner deeply with clinical operations, member support, data, and engineering teams to solve high-impact operational problems
• Develop tools and automations that reduce manual work, improve reliability, and increase visibility across key operational metrics
• Ensure NOCD’s operational systems are scalable, compliant, and aligned with our mission
• Influence product strategy and organizational processes as we continue to expand nationwide

Benefits

• Mission-driven, collaborative product + clinical operations culture
• Medical, dental, vision, and 401(k)
• Hybrid role with Chicago HQ presence preferred
• Flexible PTO
• Onsite fitness center
• Parental leave: 12 weeks fully paid (primary) / 6 weeks fully paid (secondary)
• Equal Opportunity Employer committed to diversity and inclusivity