Operations Specialist

Operations Specialist Pay Rate: 32.00 per hour

• Chicago, IL - Hybrid
• 6 month contract to start through Randstad
• Work Schedule: Monday–Friday Hours: Some flexibility; preferred schedules are 7:00–3:30 or 7:30–4:00 Work Arrangement: Hybrid role. Onsite presence is required two days per week; Wednesday is mandatory, and the second day may be selected by the talent.

As a Operations Specialist, you will be the first point of contact for internal customers (Mars Associates), handling calls, chats, or requested appointments to assist with inquiries, provide solutions, and deliver an excellent customer experience. You will handle a variety of tasks, such as answering questions, resolving issues, and processing data while ensuring high levels of customer satisfaction. Requirements:

• 2 or more years of experience – previous experience in Shared Service, Call Center, Service environment is an advantage
• Familiarity with HR systems, processes and practices, with ability to navigate computerized systems (i.e. Workday and Service Now)
• Ability to perform mail-merge for document generation for a large population.
• Ability to perform formulas in Excel (vlook-up)

salary: $30 - $32 per hour
shift: First
work hours: 7 AM - 4:30 PM
education: Bachelors

Responsibilities

• Answer incoming calls, chats, tickets from customers (mostly internal Associates) regarding P&O (HR) policies, procedures, and systems.
• Handle outbound calls, chats, or tickets to follow up on customer inquiries, confirm information, or resolve issues.
• Provide accurate information and resolve customer issues in a timely and professional manner.
• Ability to enter data and/or show customers how to enter data and submit transactions in our HRIS system (Workday).
• Perform operational transaction support using appropriate resources and follow-up accordingly in a timely manner including appropriate documentation.
• Follow governance policies and procedures to ensure transactions are in adherence to Mars established guidelines and business processes.
• Maintain clear and accurate records of all customer interactions using our ticking system (Service Now).
• Troubleshoot issues or concerns raised by customers and escalate them when necessary.

Skills

• Excel Pivot Tables (2 years of experience is required)
• Mail Merge (2 years of experience is required)
• Call Center Support (2 years of experience is required)

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.