Services associate

The Higher Learning Commission (HLC), a non-profit higher education association, seeks an individual with experience working at a non-profit or institution of higher education.

The Accreditation Services Associate collaborates to implement accreditation services support and to provide process support for designated Vice Presidents, Directors, Associate Directors, Managers, and Coordinators as assigned.

Duties and Responsibilities

• Assists in entering and tracking data and materials related to accreditation processes
• Collaborates to ensure that accreditation support processes are effective, efficient, and well- documented
• Provides clerical support to Accreditation Services, including generating reports and sending communication to institutions
• Downloads and logs in materials from the file hosting site and uploads them to document retention system
• Communicates regularly with internal and external stakeholders engaged in accreditation processes
• Collaborates with the Records Manager as necessary
• Schedules and facilitates virtual meetings
• Provides on-site support for decision-making meetings
• Assists in implementing accreditation processes as assigned, including accreditation evaluation and decision-making processes and events
• Models a culture of professionalism by being flexible, dependable, responsible, and supportive of staff at all levels
• Maintains technology skills needed for position and adapts to technology changes as required
• Performs other duties as assigned

Qualifications

• Bachelor’s degree preferred, or equivalent work experience
• Experience in implementing or maintaining processes and programs
• Strong ability to multi-task with acute attention to detail
• Extensive experience with standard office software, technology, and equipment
• Experience with scheduling and facilitating virtual meetings
• Experience in working with internal and external groups and individuals
• Excellent written and verbal communication skills
• Must be comfortable working in a dynamic work environment with a willingness to assist wherever needed
• Time management and organizational skills
• Flexible, dependable, and responsible
• Ability to work independently and collaboratively
• Experience with MS Office, databases, document retention systems, Salesforce, and SharePoint preferred

About HLC

The Higher Learning Commission (HLC) is an independent accrediting agency founded in 1895. HLC accredits degree-granting colleges and universities in the United States. HLC has approximately 60 employees.

HLC is a hybrid work environment. In general, employees are expected to work in the HLC Chicago office at least once a month.

HLC is an equal opportunity employer. If you may require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please direct your inquiries to [email protected].

Pay Scale and Benefits Information

HLC offers a rich benefits package including an employer 10% contribution of base salary to the retirement plan; medical, dental, and vision coverage; life insurance options; long term disability insurance; and dedicated funding for professional development.

HLC’s time-off includes 20 vacation days, 10 personal days, and a typical annual office closure for ten days in December.

The annual pay range for this salary is expected to be $50k, although the actual salary for the position may vary based on experience, qualifications, knowledge of accreditation, and HLC budget considerations.

Initial review of applications will begin on November 4, 2025.

In your cover letter, please state which HLC position you’re applying for and why you’re applying for it.