Inbound Sales Representative

Job Title: Inbound Sales Representative

Location (city, state): Batavia, IL In-Office | Eligible for 1 remote day per week after training (1–2 months)

Industry: Business Supplies & Equipment (B2B)

Pay: $19 – $21 / hour base (based on experience) + uncapped incentives

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is hiring on behalf of our client, a well-established provider of commercial-grade products supporting businesses, municipalities, schools, and organizations nationwide. This company is known for long employee tenure, internal growth opportunities, and a collaborative sales environment.

Job Description:

The Inbound Sales Representative plays a key role in delivering a high-quality customer experience while driving revenue through consultative selling. This role supports inbound customer inquiries, manages orders from start to finish, and identifies opportunities to upsell and cross-sell products. The ideal candidate is customer-focused, sales-driven, and comfortable handling a high volume of calls in a fast-paced environment.

Key Responsibilities:

• Handle inbound calls, emails, and live chat inquiries from new and existing customers
• Convert inbound inquiries into sales through relationship-based selling
• Identify upsell and cross-sell opportunities to increase order value
• Prepare quotes, shipping estimates, and product recommendations
• Enter, process, and track orders within the order management system
• Follow up on open quotes, held orders, and pending payments
• Address order issues, delivery updates, and customer concerns professionally
• Build long-term relationships by serving as a trusted point of contact
• Maintain accurate documentation while multitasking across systems
• Meet team sales goals and monthly performance targets

Qualifications:

• 1+ year of customer service experience and 1+ year of proven sales success (Retail, wireless, big-box, or inside sales experience welcomed)
• Ability to confidently discuss and demonstrate sales achievements
• High school diploma required; some college preferred
• Proficient in Microsoft Office and comfortable learning new systems
• Tech-savvy with CRM/ERP tools and phone systems
• Positive attitude, self-motivated, and goal-oriented

Perks:

• Uncapped incentive structure
• Supportive leadership and strong internal tenure
• Opportunity for long-term career growth
• Collaborative and stable team environment

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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