Senior Learning Experience (LX) Designer

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

Summary

The Senior Learning Experience (LX) Designer is responsible for planning, creating, and maintaining digital learning solutions to support the learning and development of employees and the educational needs of the business. The Senior Designer supports the organization’s learning and development strategy, provides mentorship to the LX team, and guides their work.

Responsibilities

Needs Analysis & Research

• Collaborates with stakeholders to understand needs and expectations and uncover organizational and performance goals.
• Be an active listener who also knows how to ask insightful questions to unlock a greater understanding of business and learning needs.
• Applies a systematic process to gather, identify, and analyze root causes of learning and performance gaps.
• Makes informed, learning science backed, recommendations for performance improvement solutions to address root causes in partnership with manager or Senior LXD.
• Works with subject matter experts and other resources to transform knowledge into learning solutions.
• Consults with stakeholders to gain commitment for implementing solutions.
• Comfortably use quantitative and qualitative needs analysis techniques to help prioritize our learning efforts.
• Assesses and evaluates emerging learning technologies for adoption and integration.
• Confidently lead business and user research to identify pain points and opportunities to drive behavior change and performance improvement.

Design, Development & Evaluation

• Serves as leader in design, development and testing, of new and existing learning initiatives; innovates enhancements to existing learning modules which may include applications over multiple software and platforms.
• Responsible for large-scale curriculum design and course mapping.
• Serves as Team Lead on collaborative projects.
• Creates and manages a detailed project plan to ensure quality standards and timelines for deliverables are met.
• Utilizes needs analysis to address learning and performance gaps.
• Properly scope and define outcome-driven learning objectives.
• Identifies and selects the appropriate approaches and technologies that follow sound principles of learning theory and align to the specific learning/performance support opportunity.
• Designs logical learning assets that create an effective, efficient and engaging experience for the learner and maximize performance improvement outcomes that yield measurable organizational results.
• Designs and develops instructional materials including job aids, e-learning content, videos, PowerPoint presentations and more with minimal supervision required.
• Write concise and customer-friendly instruction for a variety of learning modalities (e.g., online courses, documentation, resources, in-app messages)
• Conducts reviews of materials with appropriate parties, such as subject matter experts, the design team, and the target audience.
• Proactively collects and incorporates feedback from leaders and stakeholders.
• Builds into the design of learning solutions a variety of both formative and summative evaluation strategies to determine learning mastery and impact.
• Effectively organize content and deliverables in a logical and intuitive manner.
• Regularly QA test and debug learning content.
• Able to prioritize work based on business needs and pivot when organizational needs require it.
• Experiment and use diverse technologies to create interactive, responsive, and user-friendly online courses.
• Continuously evaluates, reports on, and improves existing learning/performance support solutions.

Mentoring and Team Leadership

• Under the guidance of the LXD Manager, provide leadership to LX training team in terms of identifying resourcing, coaching and work planning
• Under the guidance of the LXD Manager, provide guidance and constructive feedback to LX team
• Ensure a collaborative relationship between LX designers and Departments to ensure the design and timing meet requirements
• Challenge and support the LX team
• Effective and clear communication with LX team
• Foster a positive team environment

Role Specific Skills

• Advanced knowledge of instructional design principles, training techniques, and adult learning theories.
• Advanced skills in Microsoft Office Suite
• Advanced skills in Adobe Creative Suite
• Advanced to advanced skills in audio and video production and editing
• Advanced skills in e-learning development software (e.g., Articulate Storyline, Adobe Captivate)
• Advanced experience with Learning Management Systems (e.g., Saba, Cornerstone, Skillsoft).

Qualifications

Minimum Qualifications

• Master’s Degree in Education, Instructional Design, Human Resources, or related field, or equivalent experience or advanced certification such as CPLP, ATD Master Instructional Designer, Langevin.
• Bachelor’s degree with major coursework and/or equivalence in instructional design, instructional technology, education technology, adult education, communications, or closely related field.
• 5-7 years of experience conducting needs analysis and designing and evaluating learning programs.
• 5-7 years of hands‑on development experience across multiple learning modalities (online, virtual, classroom, blended and social) using authoring tools such as: Captivate, Articulate; web conferencing applications such as Adobe Connect, Zoom, GoToMeeting; and collaboration platforms such as Yammer, SharePoint, Ning or Google.
• Experience with LMS functionality

Other Relevant Qualifications

• 2+ years of experience in call center, contact center, customer service, or related field

Compensation

• $80,000 - 85,000 annually

Pay is determined by several compensable factors, such as qualifications, skill level, competencies, and work location.

Why Lessen:

• Competitive compensation
• Health, Dental, Vision, Life, Disability options
• 401K retirement savings plan
• Paid vacation, federal and floating holidays
• Maternity/Paternity Pay
• Career advancement opportunities
• All the tools you'll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.