Sales Support Representative

About the Role

We are looking for an organized, customer-focused Customer Service & Sales Support Specialist to join our growing team. In this role, you will support customers by accurately processing orders, managing quotes, and providing timely updates on product availability and delivery. You'll work closely with internal teams and have the opportunity to grow into specialized quoting or product-line expertise.

If you enjoy problem-solving, clear communication, and working in a fast-paced environment, this role is an excellent fit.

Key Responsibilities

• Review and interpret bills of materials and product catalogs to support customer requests

• Enter and manage customer orders and quotes within the Microsoft Dynamics ERP system

• Maintain consistent communication with customers regarding order status, lead times, and deliveries

• Work from a shared inbox, self-assigning tasks to ensure efficient workflow and avoid duplication

• Support continuous improvement by identifying and suggesting process enhancements

• Develop deeper expertise in technical quoting or product-specific knowledge as experience grows

Skills & Qualifications

Required Skills:

• Experience in customer service and/or sales support

• Strong attention to detail and the ability to interpret technical product information

• Clear written and verbal communication skills

• Ability to manage multiple tasks while maintaining accuracy

• Proficiency in Microsoft Office; experience with Microsoft Dynamics ERP is a plus

Experience Level:

• Intermediate-level (previous experience in order entry, quoting, or customer support preferred)

Top Skills for Success

• Customer service

• Sales support

• Technical comprehension

• Organization & follow-through

• Problem-solving

Why Join Us?

• Opportunity to grow into specialized quoting or product-line expertise

• Collaborative team environment with a focus on continuous improvement

• Meaningful customer interaction where your accuracy and communication make a direct impact

• Stable company with opportunities for advancement

Job Type & Location

This is a Contract to Hire position based out of Wheeling, IL.

Pay and Benefits

The pay range for this position is $21.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Wheeling,IL.

Application Deadline

This position is anticipated to close on Feb 27, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.