Intake Specialist-Springfield, IL

Job Description

Job Description

Description:

Envision Unlimited is a full spectrum of care organization serving people with disabilities from infants to 80+ years old regardless of race, gender, religion, or ability to pay. Founded in Chicago in 1948, Envision Unlimited has a legacy of evolving care delivered with empathy, every time and everywhere. Innovative services offered across Chicagoland and Central Illinois include community living options, novel day programs, behavioral health services, employment programs, respite for families, and foster care for children with disabilities.

Summary:

We are seeking a meticulous and compassionate Intake Specialist to join our dedicated mental health team. The ideal candidate will play a critical role in the intake process by gathering client information, managing paperwork, verifying insurance, and performing initial assessments. This position is essential for ensuring that our clients receive the care and support they need from the moment they walk through our doors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Responsibilities, include but are not limited to:

• Maintain clear and compassionate communication with clients, providing them with necessary information and support during the intake process
• Collect and record detailed information from new clients during the intake process
• Verify and document insurance information, take insurance cards, and handle related inquiries
• Conduct insurance searches to confirm coverage and benefits for services.
• Manage and organize all intake paperwork, ensuring accuracy and confidentiality.
• Conduct initial assessments to identify client needs and direct them to appropriate services and professionals
• Provide risk assessments to evaluate client needs and determine appropriate services
• Work closely with other staff members to ensure seamless and efficient intake experience for clients
• Maintain accurate and up-to-date records of all client interactions and intake processes
• Completion of all documentation and tracking promptly

SUPERVISORY RESPONSIBILITIES

None

OTHER EXPECTATIONS

Employees shall respect the diversity of all individuals (e.g., clients, co-workers, stakeholders) and refrain from any form of discrimination and/or based upon a person’s legally protected characteristics or conduct, including but not limited to race, color, religion, sex, national origin, age, disability, sexual orientation, and gender identity or expression.

Employees share the responsibility of creating and maintaining a welcoming, supportive, and inclusive work environment.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees so classified.

PHYSICAL DEMANDS

While performing the duties of this job, physical requirements may include standing, walking, and sitting; seeing, hearing and listening; clear speech; dexterity and use of hands and fingers.

WORK ENVIRONMENT

The work environment described here is representative of that an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually low to moderate. The work environment may include any or all the following: working alone; working with others, verbal contact with others and face-to-face contact.

EDUCATION, SKILLS, and/or EXPERIENCE

• Master’s degree in counseling and guidance, social work, vocational counseling, psychology, pastoral counseling, or family therapy.
• The ideal candidate will have experience working with individuals in behavioral health settings by providing an individualized approach to support an individual’s wellness and recovery.
• Education/experience to be able to function as a Qualified mental health professional.
• An active and undisciplined LPC, LSW, LCPC, LCSW license in the State of Illinois is preferred; the ability to obtain licensure within two years of employment is required.
• Must have a valid DL, dependable transportation, and pass a background check.

Knowledge, Skills and Abilities:

• Knowledge of intake and assessment procedures- data collection, evaluation, documentation, and service planning
• Understanding of mental health disorders and treatments
• Familiarity with healthcare and mental health terminology
• Awareness of confidentiality and privacy laws (e.g., HIPAA)
• Understanding insurance processes and coverage
• Excellent communication, interpersonal, organizational skills and attention to detail.
• Ability to handle sensitive and confidential information.
• Proficiency in using electronic health record systems and basic office software.
• Compassionate, empathetic, and patient-focused mindset.

Envision Unlimited provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Envision Unlimited offers competitive salaries and a generous benefit package to our professionals:

Blue Cross/Blue Shield Medical Coverage: HMO, PPO

Dental and Vision Insurance Options

Company paid Life and LTD Insurance

Voluntary plans (Pet insurance, AD&D, Life, Critical Illness, Short Term Disability)

12 Paid Holidays

Paid vacation, sick time and personal days

403B plan

In house training and CEU’s

Employee Assistance Network

Support for pursuing clinical licensure (financial and time off)

Opportunity for career growth & development

Participate in Tuition forgiveness program