Specialist I, Deployment

Title
Specialist I, Deployment
Deployment, Install, & File Build



Reports to
Manager, Deployment & File Build

About Payroc

Payroc is a global payments technology company helping businesses get paid, grow faster, and operate smarter. From powerful POS systems to seamless online and mobile payment solutions, we equip merchants with the tools they need to succeed in today’s fast-moving commerce landscape.

At Payroc, our culture is built around people who lead with grit, take ownership, and are not afraid to be a boss when it comes to driving results. We believe the best solutions start when we listen first to our customers, our partners, and each other so we can deliver payment experiences that truly make a difference for the businesses we serve.

We are a team that moves quickly, thinks entrepreneurially, and celebrates big wins together. If you are energized by building relationships, solving real business problems, and creating opportunities for yourself and your clients, Payroc is the kind of place where you can make an impact and grow your career.

Position Overview

The Deployment Specialist plays a critical role in ensuring the seamless delivery and functionality of terminal hardware and software. This position is responsible for overseeing the quality assurance (QA) process, managing terminal inventory assets, and coordinating the procurement of packaging supplies. The Deployment Specialist serves as a subject matter expert in terminal applications and industry hardware, maintaining up-to-date knowledge to support troubleshooting, deployments, and enhancements. This role requires a detail-oriented and technically proficient individual capable of managing multiple priorities, collaborating with internal teams and external vendors, and delivering excellent service within defined service level agreements (SLAs).

Duties and Responsibilities

• Working knowledge in all Terminal software
• Troubleshoot download files as applicable
• Purchase order placement
• Hardware debit encryption
• FutureX device maintenance
• Diagnose and resolve technical hardware and software issues
• Maintain up to date knowledge of current terminals, pin pads, check readers, etc.
• Maintain Salesforce SLA for Deployment and File Build
• Handle program add-ons {check service, debit, EBT, gift cards, WEX, etc.
• Oversee the QC/QA process of daily deployments and file builds
• Act as Liaison with Third Party equipment vendor
• Other duties and responsibilities as directed by management

Qualifications

• Working knowledge of operations of relevant software, hardware and other related equipment
• Knowledge of relevant call tracking applications
• Knowledge and experience of customer service practices
• Related experience and training in troubleshooting and providing helpdesk support
• Oral and written communication skills
• Customer Service Orientation
• Process analysis
• Problem solving, attention to detail, and decision-making skills
• Confidentiality
• Adaptability
• Ability to multitask

Travel Component

• N/A

Working Conditions

• Extensive desk-based work involving prolonged periods using a computer and sitting for extended periods.
• Ability to lift over 25lbs.
• Frequent interaction with team members, management, agents, and external partners to facilitate smooth operations and collaborations.

Job Classification

• Non-exempt

At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals’ qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.

Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at [email protected]

Compensation and Benefits

Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based on a number of factors, including location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation – such as bonuses, incentives, or equity – may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs.

Candidate Privacy Notice

We are committed to protecting the privacy and security of personal information provided to us during the recruitment and hiring process. Our Candidate Privacy Notice explains how we collect, use, store, and protect your personal data when you apply for a role with us. This notice applies to all job applicants and candidates, including those located in the European Economic Area (EEA), the United Kingdom, Canada, and other applicable jurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs.

Note to Agencies

Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.