Client Success Manager (CSM) - INTL | Peru or Costa Rica

Job Description

Overview

We are seeking experienced Customer Success Managers to support U.S.-based managed services customers. This role is highly relationship-driven and customer-facing, focused on driving value, managing executive relationships, and ensuring a strong overall client experience.

Responsibilities

• Serve as the primary or supporting CSM for a portfolio of U.S.-based enterprise accounts

• Build and maintain trusted relationships with IT leaders and executive stakeholders (Director-VP level)

• Tracking KPIs, SLAs, and service performance and translating that data into clear business value for your clients

• Supporting account financial health including margin awareness, retention strategy, and identifying cross-sell/upsell opportunities

• Proactively managing risk, maintaining risk registers, and leading recovery efforts when accounts need attention

• Coordinating between client and internal delivery teams to ensure seamless service execution

• Leading QBRs and executive business reviews with confidence

• Handle escalations with professionalism, ownership, and empathy

• Maintain a strong on-camera presence and professional presentation

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 3-10 years in Client Success, Account Management or Service Delivery client facing roles

• Experience supporting enterprise customers

• Excellent English communication skills

• Strong relationship building and interpersonal skills

• Comfortable presenting to executives and leading customer conversations - Experience in Managed Services or ITIL/ITSM environments

• Familiarity with ServiceNow, Salesforce, PowerBI, or similar tools