Customer Success Manager, Value & Delivery

Who Are We

Voxel is building the future of Computer Vision and Machine Learning for operations, risk, and safety. We use computer vision and AI to enable existing security cameras to automatically detect hazards and high-risk activities, keep people safe and drive operational efficiencies. Our technology addresses the key cost drivers for workers’ compensation, general liability, and property damage, which cost US employers over $500 billion annually.

As a member of the Customer Success, Value & Delivery team at Voxel, you will own the critical early phase of the customer journey—from post-sale through initial value realization. Your mission is to ensure seamless onboarding, successful implementation, and meaningful business impact in the first 90 days of deployment, before the account transitions to a long-term Customer Success Manager.

• Lead new customers through onboarding, ensuring smooth handoff from sales and setting clear expectations and success criteria.
• Design and execute structured implementation plans tailored to customer goals, timelines, and site-specific needs.
• Proactively manage project milestones, deployment progress, and stakeholder communications.
• Drive early value realization by aligning platform usage to key customer outcomes and safety/operational metrics.
• Surface early insights and ROI indicators that validate impact and support expansion readiness.
• Collaborate cross-functionally with Product, Engineering, and Deployment teams to troubleshoot issues and deliver outstanding customer experiences.
• Partner with Customer Success Managers to ensure seamless handoff post-implementation, complete with documentation and success tracking.
• Gather and relay feedback to internal teams to support continuous product and process improvement.
• Drive initial value capture while supporting mechanisms for long-term strategic engagement.
• Act as a lifecycle strategist, identifying key moments to guide, advise, and re-engage.
• Partner with long-term Customer Success Managers and Account Executives to co-author value realization frameworks and renewal narratives.

• Bachelor's degree in Business, Operations, or a related field.
• 3+ years of experience in customer onboarding, implementation, technical account management, or related roles.
• Strong project management skills and comfort working with technical deployments.
• Excellent communication and relationship-building abilities.
• Data-driven mindset with a focus on delivering measurable value.
• Experience in safety, logistics, manufacturing, or warehouse environments is a plus.
• Certified Safety Professional (CSP) is a plus but not required.

$125,000 - $160,000 a year

Why Join Us?

Join a visionary team revolutionizing safety and operations, directly impacting the well-being of millions of essential workers. This is your chance to build an extraordinary business and foster a vibrant company culture that demands your absolute best. Alongside AI experts, experienced entrepreneurs, and passionate problem-solvers, you'll play a pivotal role in shaping the company's growth trajectory and market position. Enjoy a competitive salary, benefits, and a dynamic work environment.

Benefits:

Extensive / Generous health, dental, and vision insurance.

Highly competitive paid parental leave and support system.

Ownership in the business through an Equity Incentive Plan.

Generous paid time off and / or flexible work arrangements.

Daily meals in-office, vibrant company events, team-building.

401K retirement plan, HSA / FSA options, pre-tax Commuter Card.