Operations Manager

Job Requisition ID: 49749

Opening Date: 09/19/2025
Closing Date: 10/02/2025
​Agency: Department of Human Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: Health and Human Services
Bilingual Option: None
Salary: Anticipated Salary: $8,486 - $9,983 per month ($101,832 - $119,796 per year)
Job Type: Salaried
Category: Full Time
County: Cook
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Gubernatorial (Management Bill) Exclusion from RC063 Collective Bargaining Coverage

A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

Posting Identification Number 49749

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Developmental Disabilities is pleased to announce an opening for an Operations Manager for the State Operated Developmental Centers. The division is seeking to hire a dynamic, organized and detail-oriented individual with experience working with ID/DD individuals, ensuring least restrictive residential settings. This person will be able to multi-task, be self-motivated and maintain working relationships with varying stakeholders.

Essential Functions

• Serves as the State Operated Developmental Center (SODC’s) Operations Manager.
• Serves as liaison with surveying and advocate associations regarding issues such as Transition certification, decertification, content of services offered, etc.
• Gathers information from team members to produce concise written reports.
• Serves as full-line supervisor.
• Serves as a member of the SODC Executive Leadership Team.
• Serves as SODC representative in many internal DHS committees, including proactive facility meetings, OIG coordination meetings, Statewide Advisory Council, Innovations meetings, recruitment and discipline meetings and Risk Management/Emergency Preparedness meetings.
• On behalf of the Deputy Director, reviews Plans of Corrections for deficiencies cited by the Federal Surveying entity and assists in the execution of the plan.
• Receives, reviews and confirms that Administrative Reviews are completed in a timely manner.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above .

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of four (4) years college with course work in a social or human services field.
• Requires three (3) years of progressively responsible administrative experience in the administration of a health or human services organization, specifically a program serving individuals with developmental disabilities.

Preferred Qualifications

• Three (3) years of professional experience developing and writing reports relative to the evaluation of quality of services and the condition of a public or private organization.
• Three (3) years of professional experience working with community providers in the transition of adults with ID/DD to least restrictive environments.
• Three (3) years of professional experience monitoring plans of corrective actions for a public or private organization.
• Three (3) years of professional experience investigating sensitive incidents and issues related to the care and treatment of individuals within a residential treatment facility.
• Three (3) years of professional supervisory experience.
• Three (3) years of professional experience recommending improvement plans in the area of auditing, individual service plans, surveys and corrective action plans for a residential treatment facility.

Conditions of Employment

• Requires ability to pass the IDHS background check.
• Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law.
• Requires the ability to travel.
• Requires ability to be on-call and work after hours as needed.
• This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.

*All conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Mon - Fri, 8:30am - 5:00pm; 1-hour unpaid lunch
Work Location: 114 N Orchard Dr Park Forest, IL 60466-1200

Division of Developmental Disabilities

State Operated Facilities

Agency Contact: [email protected]
Posting Group: Leadership & Management; Social Services

About the Agency

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
• Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link:

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• [email protected]
• [email protected]