Operations Coordinator Medical environmane

The Operations Coordinator supports the daily operational, administrative, and logistical functions of the Pediatric Hospital-to-Home Unit serving medically fragile children. This role ensures efficient coordination between clinical staff, families, hospitals, vendors, and internal departments to facilitate safe transitions from hospital to home and maintain high-quality care delivery. Working closely with the Director of Nursing, the Operations Coordinator helps manage scheduling, compliance documentation, program logistics, and cross-department communication to ensure the program operates smoothly and meets regulatory, organizational, and family needs

ESSENTIAL FUNCTIONS

Program Operations & Coordination

• Coordinate day-to-day operational activities for the pediatric hospital-to-home program.

• Support the Director of Nursing with operational planning, program logistics, and workflow management.

• Assist in the coordination of admissions, referrals, and discharges in collaboration with hospital partners and clinical staff.

• Maintain operational calendars, staffing coordination tools, and program tracking systems.

• Ensure smooth communication between nursing staff, case managers, physicians, and external partners.

• Maintain program records, reports, and operational documentation.

• Track required documentation related to patient services, regulatory compliance, and quality initiatives.

• Assist with preparation of reports for leadership, regulatory bodies, and internal meetings.

• Support scheduling of team meetings, case conferences, and training sessions.

• Serve as an operational point of contact for families, hospitals, and referral sources regarding program processes.

• Support Case Management staff with logistics for new patient transitions from hospital to unit and to home care. Staffing & Resource Coordination

• Assist with coordination of staffing schedules, coverage needs and hiring logistics.

• Maintain records related to staff training, credentials, and compliance requirements.

• Coordinate ordering and tracking of program supplies, equipment, and operational resources.

• Support the DON in staffing needs around youth appointments.

• Manage the unit payroll. Quality & Compliance

• Support the DON with program compliance related to healthcare regulations, organizational policies, and quality standards.

• Participate in quality improvement initiatives and operational reviews as directed by the DON. Interdepartmental Collaboration

• Work closely with nursing leadership, program directors, finance, HR, and administrative teams as necessary.

• Assist with internal coordination related to billing processes, program reporting, and operational needs.

• Support special projects and program initiatives assigned by leadership.

Qualifications Education

• Bachelor’s degree in healthcare administration, public health, social services, nursing support, or a related field preferred. Experience

• 2–4 years of experience in healthcare operations, program coordination, or administrative support. Maryville Academy