Head of US&C Digital Sales Center (BPO) (Chicago)

About the Role

Uber Eats is looking for a Regional Digital Sales Center (DSC) Sales Leader in US&C to drive our SMB sales efforts within their designated region, managing BPO partnerships to achieve ambitious growth targets. Reporting to the Global DSC Sales Leader, with a dotted line to the regional sales leadership, this role will be responsible for executing the DSC strategy within their market, ensuring alignment with regional sales objectives, and delivering revenue growth.

What You'll Do

• Regional Execution: Implement and localize the global DSC strategy to drive performance and scalability in your assigned region.

• BPO Oversight: Manage day-to-day relationships with BPO partners, ensuring they meet performance expectations across acquisition, onboarding, and retention metrics.

• Revenue Accountability: Own the GMV target for the long-tail SMB customer segment, working closely with BPO teams to optimize sales performance.

• Stakeholder Engagement: Work cross-functionally with regional commercial leadership, operations, and marketing teams to drive alignment and maximize impact.

• Performance Optimization: Analyze key sales metrics and drive continuous improvement through coaching, process refinements, and technology enablement.

• Merchant-Centric Growth: Ensure that the sales strategy is tailored to address the unique challenges faced by SMB merchants, enhancing their engagement and success on the Uber Eats platform.

Basic Qualifications

• Minimum 6+ years of experience in sales management

• Minimum 6+ years driving regional sales growth and meeting revenue targets.

Preferred Qualifications

• Minimum 6+ years of experience in sales management, preferably within a digital, inside sales, or BPO-driven environment.

• Minimum 6+ years experience managing external partners and internal stakeholders across multiple functions.

• Experience managing BPO sales teams and/or global sales outsourcing operations.

• Familiarity with Uber Eats or other marketplace/e-commerce business models.

• Experience in data-driven sales environments, with strong command of CRM tools, sales automation, and analytics.

• Strong communication and leadership skills, with a collaborative approach to problem-solving.

• Ability to thrive in a fast-paced, dynamic environment with a strong focus on execution.

• Ability to work effectively across cultures and time zones, with a global mindset.

• Fluency in additional languages relevant to the region (e.g., Spanish, French, or Mandarin) is a plus.

For Chicago, IL-based roles: The base salary range for this role is USD$176,000 per year - USD$196,000 per year. For Dallas, TX-based roles: The base salary range for this role is USD$176,000 per year - USD$196,000 per year. For New York, NY-based roles: The base salary range for this role is USD$196,000 per year - USD$218,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$196,000 per year - USD$218,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form-