Customer Support Rep.

Federal Signal is in search of a Customer Service Support person with responsibilities centered on data and order entry and will progress to encompass a full range of customer service and support activities throughout the sales life cycle of Federal Signal products and services

Key Activities/Responsibilities:

• Maintains order entry function through receiving orders, checking model numbers and other data for accuracy, and enters orders in the operating system and/or ecommerce platform.
• Researches and confirms original order and factory set information, purchase orders, return merchandise authorizations and any other pertinent data needed to resolve customer disputes.
• Utilizes QuoteWerks to obtain special contract pricing or quoted pricing to enter in orders
• Expedites past due orders and long lead times to satisfy customer needs
• Interface daily with customers, 3rdparty sales representatives and Federal Signal Sales personnel via telephone, email, chat and electronic data interface (EDI).
• Consults with customers regarding product warranties and the correct product mix based upon customer need, desired effect, technology involved and product/ service application.
• Reviews return material authorizations for accuracy and will secure necessary approvals.
• Continually acquires and builds knowledge on products, services and manufacturing systems to provide customer assistance in selection of our product lines.
• Performs additional duties and special projects as assigned.

Job Requirements:

• High School Diploma or GED
• 1-3 years’ customer service experience within a business-to-business environment.
• Previous manufacturing experience highly preferred.
• Enterprise resource planning (ERP) business process management software experience such as JD Edwards, SAP highly preferred.
• eCommerce and online chat knowledge highly preferred
• Strong customer service orientation with proven ability to maximize customer satisfaction and acquisition
• Consistently capable of presenting oneself with the highest degrees of professionalism, composure, courtesy, and integrity.
• Confident when in adversarial situations, possessing strong dispute management and resolution skills.
• Excellent, clear and concise communication skills, both in verbal and written formats.
• Astute listening skills.
• Capable of critically reviewing and analyzing situations and developing effective plans of action.
• Proficient in Microsoft Excel, Word, & Outlook applications required.
• Attentive to detail.
• Solid organizational and multi-tasking skills.

Salary Range: $44,311/yr - $ 63,302/yr

Benefits of Employment

In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: annual bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, 401(k) with matching contributions and tuition reimbursement. We provide our employees with a smoke-free, drug-free workplace.

About Us

Federal Signal in University Park is a leading manufacturer and supplier of comprehensive systems and products used to protect people and property. Our products and integrated solutions include systems for campus and community alerting, emergency vehicles, first responder interoperable communications, industrial communications, and command and municipal networked security. Specific products include: lightbars and sirens, public warning sirens and public safety software.

Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Downers Grove, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit:

The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, contact Human Resources at [email protected]. All other applications must be submitted online.