IT Support Specalist

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Rose Paving is looking an IT Support Specialist

Who we are

Rose Paving LLC leads the industry in providing complete parking lot management solutions to commercial and industrial properties nationwide. We offer a collaborative work environment where employees can contribute to impactful projects while enjoying opportunities for growth and development. With a rich 50-year history, their commitment to quality and client satisfaction makes it an exciting place to build a career.

What you'll be doing

The IT Support Specialist provides technical assistance to end-users across the organization, troubleshooting hardware, software, and network-related issues. This role ensures that all employees have reliable access to IT resources and helps maintain system functionality, security, and performance. The IT Support Specialist serves as the first point of contact for IT-related requests and incidents.

• Provide first- and second-level technical support for desktops, laptops, printers, mobile devices, and other hardware.

• Respond to helpdesk tickets, emails, and phone calls in a timely and professional manner.

• Troubleshoot software applications, operating systems (Windows/macOS), and connectivity issues.

• Set up and configure new user accounts, workstations, and peripheral devices.

• Assist with onboarding/offboarding employees by provisioning and deactivating IT assets and access.

• Install and update software, drivers, and patches according to company policy.

• Document support issues and resolutions in a ticketing system (e.g., Zendesk, ServiceNow, Jira).

• Escalate complex issues to system administrators or network engineers as needed.

• Maintain inventory of hardware and software assets.

• Support video conferencing systems and remote access tools (e.g., VPN, RDP, Microsoft Teams).

• Ensure compliance with IT security policies and assist with user training.

What skills and experience you'll bring to us

• Associate degree in Information Technology, Computer Science, or a related field (bachelor's preferred).
• 1-3 years of experience in an IT support or helpdesk role.
• Strong knowledge of Windows, macOS, Microsoft Office 365, and basic networking concepts.
• Familiarity with ticketing systems and remote support tools.
• Excellent customer service, communication, and problem-solving skills.
• Ability to prioritize tasks and manage time effectively.

Why Join Us?

• Competitive Compensation: Along with a competitive salary, we offer comprehensive benefits, including health insurance (PPO or HSA), 401(k) matching, and paid time off.
• Opportunities for Advancement: We believe in promoting from within. If you're looking for long-term career opportunities, we provide clear paths for advancement based on your skills, performance, and ambitions.
• Team-Oriented Culture: We believe in collaboration. You'll work alongside a team of skilled professionals who are passionate about their work and committed to delivering the highest standards to our clients.
• Early Dismissal EVERY Friday: Because we value work-life balance, we wrap up early every Friday so you can get a head start on your weekend.
• Exciting Projects & Impactful Work: Be part of a company where your contributions make a real difference. We take on meaningful projects that challenge and inspire our team.
• Professional Development: We invest in your growth with training programs, mentorship opportunities, and resources to help you build your skills and career.
• A Fun & Supportive Environment: From team outings and company events to a positive day-to-day work atmosphere, we foster a workplace where people genuinely enjoy coming to work.