(PT) Host Michael Jordan Steakhouse
- Reports directly to the Michael Jordan Steak House General Manager.
- Interacts and co-operates with Managers, Servers, Cooks, Bartenders, Storeroom, Stewards and Housekeeping, and MJSH Sales Manager as required.
- Interacts with guests as appropriate.
- Interacts with other departments as required.
- Promote image of the restaurant by displaying impeccable manners, diplomacy and tact towards guests.
- Maintain constant flow of communication with and to the team.
- Greets guests upon arrival and direct and walks them to the Steakhouse, Bar, ENO, or Patio as required.
- Answers telephone and make reservations.
- Attends to special guests'' requests.
- Communicates to his/her manager any difficulties, guest comment and other relevant information
- Communicates politely and display courtesy to guests.
- Establishes and maintains effective employee working relationships
- Attends and participates in daily briefings and other meetings as scheduled.
- Attends and participates in training sessions as scheduled.
- Check to ensure that the OpenTable System is running properly during and before service.
- Ensure that all menus are checked and clean and inform manager if more menus are needed.
- Help guests with the chair and lift operations
- Present an open menu to each guest and a clean wine list to every table.
- Wish the guest a pleasant meal.
- Offer a parting comment as the guest exit the Restaurant and/or bar.
- Performs duties noted on the daily tasks & cleaning schedule
- Perform other duties, tasks and special projects as assigned.
- Preforms various administrative duties including liaison between MJSH Sales Manager and event inquiries.
- Printing; menus, door cards, and name cards as needed.
- Concierge drops and visits on regular basis.
- At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
- Assists in maintaining the restaurant in all areas.
- Implements the hotel and department regulations, policies and procedures including but not limited to:
- Must be able to effectively communicate in English in person and on the telephone
- Must have excellent customer service skills
- Must have the ability to answer multiple telephone lines and maintain composure under pressure
- High School diploma or equivalent
- Ability to compute basic mathematical calculations.
- Ability to provide legible written communication.
- Must possess a friendly, upbeat & outgoing personality.
- Ability to stand for long periods of time
- Ability to effectively multi-task job responsibilities and/or projects
- Ability to perform job functions with attention to detail, speed and accuracy.
- Ability to prioritize, organize and follow through.
- Ability to be a clear thinker remains calm and resolves problems using Sound judgment.
- Ability to work an 8-hr shift in all types of conditions pertinent to the job.
- Ability to comprehend instructions
- Ability to work cohesively with co-workers as part of a team.
- Ability & willingness to perform job tasks according to established standards.
- Must be flexible and able to work nights, weekends, and/or holidays as required.
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