Contact Center Service Representative - Full Time Seasonal Hybrid

SGE Marketing Services, an affiliate of Spring-Green Enterprises is hiring a Full-Time Seasonal Contact Center Service Representative to be a key player in our Contact Center located in Plainfield, IL. This is a hybrid remote/onsite work arrangement after successful completion of hybrid remote/onsite training. Must be able to work an 8 hour shift between the hours of 8:00 a.m.-5:00 p.m. Mon. - Fri. and some Saturdays during peak season from 10:00 a.m.-2:00 p.m.

We offer C ompetitive benefits including;

• A scheduled hybrid work situation after training
• Health, dental, and vision insurance coverage
• Disability and life insurance coverage

$18 / an hour plus commission

Spring-Green has been providing lawn, pest and tree care services for over 48 years through a network of company owned and franchised locations. As an industry leader with locations in 25 states, we take our community and environmental responsibility seriously and are proud to help consumers enjoy their lawns and outdoor spaces. At Spring-Green, our culture supports team members’ pursuits of professional and personal growth. We work hard to create an atmosphere representative of our core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

Summary
Under the direction of the Contact Center Service Manager, performs call center functions for company owned franchise operations; answering service questions, communicating with branch personnel to assist in resolving service issues, selling services to customers over the telephone, or via email, text, or chat. Other duties include; performing collection calls, completing property measurements, following up on sales leads and customer service concerns, and data entry.

Essential Duties and Responsibilities

• Respond to service/sales inquiries and initiate outbound calls. Direct and assist customers with additional sales and services. Follow communication scripts in accordance with departmental procedures and thoroughly explain available and recommended services in response to marketing efforts, customer inquiries and property evaluations. Explain lawn care services, quote prices and use selling techniques to encourage customers to purchase services.
• Develop the knowledge and ability to communicate the selling points of all Spring-Green services and how each service could benefit the customer; communicate so the customer understands the sequence of events, the number of applications, costs, payment plans, and any special instructions that may follow the sale. Become familiar with various weather and/or environmental conditions that lead to common lawn, tree, pest, or irrigation problems, as well as those that help or hinder the performance of Spring-Green services.
• Follow up with customers to ensure satisfaction, solicit further sales, and solve problems.
• Accurately document each call.
• Thoroughly communicate the appropriate information to customers and coworkers, both verbally and in writing, in a friendly, caring manner.
• Perform data entry maintenance activities associated with maintaining customer information, processing of credit card payments, documenting customer conversations and account updates.
• Perform collection calls to maximize receivables as needed.
• Maintain confidentiality of customer information and company proprietary information.
• Perform property measurements as assigned.

• Regular and predictable on-site attendance is required for interaction with customers & coworkers, as well as access to pertinent data, computer and phone systems.
• Work a flexible schedule which may include Saturdays and weekday evening hours.
• Perform other duties as assigned by Contact Center Service Manager.

Education and/or Experience

• High school diploma or general education degree (GED) required; some college course work in Business, Sales, Marketing, Communications or related subject matter preferred.
• Minimum two to three years of inbound or outbound telephone sales and/or customer service/call center experience; or equivalent combination of education and experience.
• Minimum typing skills 45 WPM.

Equal Opportunity Employer

To ensure the efficiency and fairness of our hiring process, Spring-Green Enterprises Inc. and its affiliated companies utilize Artificial Intelligence (AI) tools with our applicant tracking system (ATS). These tools are designed to assist, not replace human judgement. AI may be used to scan resumes to match applicant skills against job descriptions to help identify top candidates. We are committed to an equitable hiring process in accordance with Equal Opportunity (EEO) principles. Final Hiring decisions are always made by our recruitment team and hiring managers. AI recommendations are reviewed to ensure accuracy and to provide a fair, personalized evaluation for applicants. By submitting your application, you acknowledge that your application may be processed using these tools.

We are an Equal Opportunity Employer welcoming candidates from all backgrounds and industries to apply. We encourage personal and professional growth. Come join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.