Supervisor - Hub Business Partners

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Description

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job Overview And Responsibilities

• Responsible for leading vendor operations at assigned hub station. Supports the day-to-day relationships with vendors; interacts with vendors on operational issues and local integration
• Outsourced areas of focus include cabin appearance, janitorial, cargo, fueling, lobby services, unaccompanied minor, wheelchair, security, skycap, bussing and any additional outsourced services as directed
• Responsible for managing station operations vendor performance
• SOP compliance; regulatory compliance, and adherence to/administration of Service Level Agreements
• Collaborates with cross-divisional leadership in definition of and resolution to vendor related problems/issues
• Communicates regarding station specific and system driven changes including, but not limited to, flight schedules, seasonal planning, volume forecasts, SOP updates
• Manages Vendor Operational Safety programs and initiatives to comply with DOT, FAA, and corporate regulations
• Serve as the on shift, single point supervisor for coordination between the Business Partners and Station Operations Center
• Manage and monitor Business Partner staffing levels, determine operational risk, and communicate and coordinate with other departments as required
• Monitor Business Partner performance in real time and discover opportunities in advance
• Initiate and monitor ‘on shift’ Business Partner communications (Teams, WhatsApp, Emails) Manage phone and radio calls for all operational issues
• Ensures Business Partners are setup in advance of all irregular operations, holdovers, overtime, hotels, transportation, and equipment
• Coordinate with Business Partners during irregular operations; late aircraft, return to gate/field
• Monitor Business Partner delays and investigate as required
• Generate real time reports with most up to date information
• Assist in identifying trends and operational key points for overall improvement
• Attend all required operational briefings/calls. Meet individual and station / system goals
• Serve as a subject matter expert on safety, service, and procedures
• Complete all required regulatory and Company required documentation of activities
• Participate in collateral projects

Qualifications

What’s needed to succeed (Minimum Qualifications):

• High school diploma or equivalent
• Minimum of two years of experience in Airport Operations or related background
• Experience in project management initiatives and working cross divisionally
• Previous experience in a leadership role such as a team lead, service director or supervisor position
• Strong sense of ownership, understands operations and how to translate knowledge to business goals
• Continuous improvement
• Customer Focus
• Conflict resolution, accountability, teamwork, engagement/motivation
• Safety orientation
• Planning/multi-tasking
• Strong written and oral communication skills
• Decision making with an ability to lead
• Proficient in IT systems and common software appropriate to work group
• Experience leading and influencing a team and customer service experience
• Must be flexible and willing to work any shift in a 24/hour/7 day a week operation including weekends, nights, and holidays
• Must possess a valid state-issued driver’s license, and acceptable driving record
• Must NOT have lived outside of the United States in the past 3 years for any period longer than six months, with the exception of military duty or government-approved exceptions
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree or 4 years of relevant work experience
• Computer skills including Microsoft Office (Outlook, Word, Excel)
• Experience leading Business Partners
• Experience working in Airport Operations, including Customer Service, Ramp Service, Stations Operations Center or Business Office

The base pay range for this role is $66,500.00 to $86,616.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.