Office Manager

Wow Bao is seeking an Office Manager to ensure the smooth and efficient operation of the corporate office while providing exceptional support to associates and leadership. This role oversees office administration, corporate travel coordination, payroll support, credit card reconciliation, IT vendor coordination, customer service inquiries, employee engagement activities and special projects. The ideal candidate is proactive, highly organized, detailed-oriented, and thrives in a fast-paced, hospitality-focused environment. This position requires 5 days a week on site in our River North office (Chicago, IL).

Why Join Wow Bao?

• Join the adventure! Be part of a fast-growing, innovative brand that’s shaping the future of food
• Make an impact. Opportunity to support leadership during a pivotal expansion phase.
• Collaborative and creative. Thrive in an entrepreneurial culture that values bold ideas and big growth.
• Bao-tastic perks! Enjoy all the delicious, flavorful bao you can handle!

ABOUT WOW BAO

At Wow Bao, we believe that life is too short for uninspired food. We’re here to transform the Asian Street Food experience from every day and expected to extraordinary and inventive.

Wow Bao is the fastest growing Frozen Asian Snack brand in the United States! Through strategic relationships with retail partners Wow Bao is now available in over 16,000 grocery stores nationwide!

Wow Bao has a proud history of delivering restaurant-quality food, beginning in 2003 with the opening of our first location. Since then, we’ve grown into an omni-channel brand, serving guests through our retail business, food service, Chicago restaurants, airports, virtual kitchens, and universities. Today, we’re excited to take the next step in our journey with the launch of our corporate-owned food manufacturing plant—positioning Wow Bao for continued growth across all verticals.

Wow Bao is one of only two brands to be recognized twice by Fast Casual magazine as the number one brand in their annual ranking of the Top 100 Movers & Shakers (2019 & 2022).

WE FOSTER A CULTURE OF CARING

At Wow Bao, every team member leads from a place of care. Whether it’s our guests or employees, we put people first. We strive to inspire, motivate, and appreciate one another every day. We live by the golden rule and treat everyone with kindness, empathy, respect, and a healthy dose of humor. We take our work, not ourselves, seriously.

Requirements

ESSENTIAL FUNCTIONS ( Other duties will be assigned as needed)

OFFICE OPERATIONS

• Serve as the primary point of contact for all day-to-day office needs and inquiries including customer service.
• Maintain a clean, organized, well-stocked, and welcoming office environment.
• Manage office supplies, equipment, inventory (on-site and off-site), and relationships with vendors and building management.
• Oversee mail, shipping/receiving and general office logistics.
• Manage 3rd party IT support: assist with new user setup, tracking hardware/software needs, troubleshooting coordination, and ensuring timely resolution of IT issues.
• Perform calmly and effectively in an extremely busy and fast-paced work environment.
• Other tasks and projects assigned on an as needed basis.

CORPORATE TRAVEL & EXECUTIVE LEVEL SUPPORT

• Work as an Executive Assistant to the CEO, supporting local and out of town travel needs, reconciling credit card statements, and assisting with special projects.
• Serve as the central point for booking and managing travel for corporate employees while adhering to the company travel policies.
• Available to assist outside of normal working hours as needed. This may include being on-call for after work hours, weekends and holidays.

ADMINISTRATIVE & EMPLOYEE SUPPORT

• Support HR and employee experience activities, including new hire onboarding and off boarding.
• Payroll support by gathering, verifying, and submit bi-weekly payroll. Serve as the liaison to resolve issues or questions, ensuring accuracy and confidentiality.
• Foster a warm, positive environment that reflects Wow Bao’s culture of CARE and values.
• Assist in planning events, celebrations, employee engagement activities, and team-building initiatives.
• Coordinate and oversee office meals, birthday celebrations, holiday events, and other special events including planning, company outings, ordering food, setup, and day-of-execution.

ADDITIONAL REQUIREMENTS

• 2+ years of experience in office management, HR support, payroll support, or administrative roles.
• Experience in coordinating corporate travel strongly preferred.
• Strong attention to detail with a sense of urgency, organization and follow-through.
• Possess a team mentality, with a yes I can / yes I will attitude.
• Excellent communication and interpersonal skills.
• Partake in a professional and positive work environment.
• Excellent reading, writing, and oral proficiency of the English language.
• Proficiency with Microsoft Office suite, experience with payroll platform is a plus.
• Available to assist in special events such as Lollapalooza as needed.
• Ability to manage sensitive information with professional and discretion.
• Perform calmly and effectively in a fast-paced work environment.

The salary range for this position is $65,000 to $75,000. The actual salary amount will vary depending on the applicant’s experience, skills and abilities as well as internal equity and market data. Wow Bao is an Equal Opportunity Employer.

Benefits

• Health Insurance (medical, dental, vision)
• 401(k) Retirement Plan
• Voluntary life insurance
• Voluntary disability insurance
• Paid Time Off
• Paid Sick Leave
• Restaurant discounts
• Employee Discount Programs with Perkspot and Working Advantage
• We foster a culture of CARE