Guest Experience / VIP Services

Job Description

Job Description

If you love working in Customer Service, this is a unique opportunity to take your career to the next level! Go from helping guests to leading the guest experience and enjoy a RETENTION INCENTIVE of $1000.00 in your first year in addition to QUARTERLY BONUS OPPORTUNITIES .

EMPLOYEE BENEFITS INCLUDE:

• Free Food, Employee Discounts, Team Celebrations, Awards, and more...
• Paid Time Off (PTO) earned each pay period for Full-Time Team Members.
• Paid Holidays for Full-Time Team Members
• Medical, Dental, Vision, and Virtual Doctor Visits for Full-Time Team Members
• 401(k) with Company Match
• Free Life Insurance for Full-Time Team Members
• Optional Coverage you can buy: Short and Long Term Disability, Additional Life Insurance, Additional Accidental Life Insurance, Critical Illness Insurance, Additional Accident Insurance, Hospital Indemnity, Legal and Identity Protection Insurance, and Pet Insurance.
• Free Employee Assistance Plan, including free legal guidance, counseling sessions, and more.

JOB DUTIES

The Casino Host represents Affinity Gaming and Mark Twain Casino through sales and marketing efforts to acquire and retain VIP players. The Casino Host will build VIP player loyalty, using sales and marketing techniques that foster an exclusive client relationship and generate an acceptable margin of gaming revenue as determined by management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Safeguards assets of the company.
2. Redeems points for members in Player’s Club at gift shop.
3. Works promotional and special events and VIP parties.
4. Creates and gathers information through customer surveys on casino floor.
5. Develops new players, maintains existing players and services all VIP casino guests.
6. Conducts on-site events and promotional parties to maintain guest loyalty.
7. Assists Marketing Manager and Marketing Department Supervisor with any other duties designated.
8. Periodically provide operational overview as defined in Chapter A – Job Descriptions. The scope of the overview provides no additional authority outside of their job description and must comply with reporting relationships, signatory ability, access to sensitive areas and other requirements outlined in the internal controls.

SUPERVISORY RESPONSIBILITIES: None

QUALIFICATIONS

1. Outstanding interpersonal and communication skills
2. Ability to multi-task and prioritize work demands
3. Effectively operate and work with latest standard office technology
4. High level of discretion and confidentiality
5. Must be detail oriented

EDUCATION and/or EXPERIENCE

1. High School Diploma or GED required
2. Minimum one-year experience in sales, customer service, casino host, or marketing role.

CERTIFICATES, LICENSES, REGISTRATIONS

Missouri Gaming Level II Gaming License required. (Mark Twain Casino will assist you in obtaining this license and cover the cost.)

LANGUAGE SKILLS

Must be able to effectively communicate in English both verbal and written.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

COMPUTER SKILLS

Must have high level computer skills with experience in excel.

REASONING ABILITY

Planning, remembering details, using arithmetic, reading, directing others, making decisions, discriminating colors, working rapidly, working at various tempos, concentrating amid distractions, remembering names & faces, examining & observing details

PHYSICAL DEMANDS

Standing, walking, reaching, kneeling, carrying, pulling, hearing, sitting, bending/stooping, observing, stretching, pushing, turning, balancing,

WORK ENVIRONMENT

Inside, noisy, secondary smoke, and bright lights

The above job analysis is for the sole purpose of complying with the Americans with Disabilities Act and is not to be construed to include all employees employed in each job classification. The Employer reserves the right to change the requirements of each job analysis as changes in business and/or technology dictate. All weights, distances, and measurements cited in this job analysis are approximations.

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